Randall Lee returns a rental car to Avis after a 7-hour rental during which he only drove 57 miles — only to receive a $450 cleaning fee a week later for a “heavy smoke smell.” But hang on. Neither Lee nor his wife smoke. Can he get a refund?
Bartosz Jusypenko rents a car through Turo in Canada and returns it without incident — or so he thinks. The host claims a new scratch appeared during the rental, but the car was dirty at pickup. Now Turo wants him to pay $1,200 to fix the damage. Is that right?
A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
Picture this: Something goes terribly wrong with your vacation rental, and instead of fixing the problem, the owner slaps you with a $1,000 bill. And when you complain to the rental platform, it tells you that you’re out of luck and then charges your credit card
Latisha Thompson rents a car through Turo and is charged $500 for a paint job that she says was defective to begin with. Can she get a refund?
Stacey Wall has proof that she didn’t damage her rental car. So why does Enterprise want to charge her, anyway?
Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won’t the company send him the paperwork?
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?
Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?
Avis billed one of its customers $573 for damaging a windshield. But there was no damage to the windshield. What should he do?
