Ani Istanboulian returns her Hertz rental in “perfect” condition, but three weeks later, she gets a call from the company and a bill for $428. What happened? “A $428 bill for damage I didn’t do? Come on, Hertz”
Brian Davidson receives a mysterious repair bill from Alamo after renting a car. Is this a real bill — or a scam?
“Is this car rental repair bill a scam?”
Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?
“Do I have to pay this late car rental damage claim?”
How bad is the car rental ding-and-dent scam? I’m glad you asked.
““I’m lucky that I didn’t end up in jail””
Frivolous car rental damage claims are a hot topic. Not a day seems to go by that I don’t hear from someone complaining about a bogus repair bill from a car rental company.
But there’s another side to the story that’s easily overlooked: the car rental company’s side. So I asked Randy Harris, president of Khoury Alternative Claims Management, a subrogation management company based in San Antonio, Tex., for his take on the issue. Here’s our interview.
“I didn’t do it! Subrogation company says 10 percent of damage claims are disputed by renters”