CUSTOMER SERVICE Archives

Dawn Nelson's trip to Oaxaca turned into a refund nightmare when Booking.com canceled her hotel reservations. After weeks of repeated requests for documentation, she felt stuck in a loop. Learn how she navigated the process and ultimately secured a $2,948 refund for her accommodations.

This is ridiculous! Booking.com owes me $2,948 and I’m stuck in some kind of loop

May 13, 2025May 12, 2025 by Christopher Elliott

Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.

Shira Newman encountered a frustrating situation when she was charged three times for a single ticket to a Ms. Pat show. Despite the event organizer agreeing to refund the duplicates, Eventbrite's fees remained a hurdle. After escalating her complaint, she ultimately received a full refund, including the fees.

Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?

May 10, 2025May 9, 2025 by Christopher Elliott

Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?

After Steve Eliason booked a hotel near Glacier National Park, he faced a $169 charge when the hotel closed unexpectedly due to the owner's labor. Frustrated with Hotels.com, he sought help. Learn how he navigated the situation and ultimately secured a refund for his canceled reservation.

How to get a refund after a hotel closure: My $169 battle with Hotels.com

May 8, 2025May 7, 2025 by Christopher Elliott

Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?

Corwin Simmonds encountered a frustrating $457 overcharge from Budget after renting a car in France. Despite multiple unauthorized charges and poor customer service, he persisted in seeking a resolution. Learn how he navigated the process and ultimately secured a refund for the erroneous charges.

Budget overcharge: I paid an extra $457 for my car rental in France!

December 20, 2025May 5, 2025 by Christopher Elliott

When Corwin Simmonds rented a car from Budget in Marseille, France, he never expected a simple transaction to become a frustrating ordeal with multiple overcharges and a bewildering lack of customer service.

Is it worth paying extra for a seat assignment on a flight?

Should you pay extra for an airline seat assignment?

November 21, 2025May 4, 2025 by Christopher Elliott

Is it worth paying extra for a seat assignment on a flight?

Travel insurance is essential for summer vacations, safeguarding against unexpected events like trip cancellations, medical emergencies, and lost luggage. It typically covers trip cancellation, medical expenses, travel delays, and emergency assistance, ensuring peace of mind while traveling. Without it, travelers risk significant financial losses and stress during their trips. Travel insurance is crucial for summer vacations, protecting against unforeseen events such as trip cancellations, medical emergencies, and lost luggage. It generally covers trip cancellation, medical expenses, travel delays, and emergency assistance, providing peace of mind. Without it, travelers face potential financial losses and added stress during their journeys.

Do I need travel insurance for my summer vacation?

May 4, 2025May 3, 2025 by Christopher Elliott

With vacation season just around the corner, many travelers are asking themselves: Do I need travel insurance for my summer vacation?

Kiri Hannifin, Air New Zealand's chief sustainability and corporate affairs officer.

How Air New Zealand’s bold sustainability experiment could make your next flight greener

July 7, 2025April 26, 2025 by Christopher Elliott

Say the word “sustainable” around an airline executive, and they’ll probably try to change the subject. That’s because green air travel is a distant dream. But not for Air New Zealand.