Lufthansa made a booking error that cost Scott Davis more than a flight to Rome. It also tested his patience with a hidden fee, a mind-boggling bureaucracy, and world-class corporate stubbornness.
When Lauren Labadie used an app called Bounce to find a place to store her bags in Marseille, France, she had every reason to believe she could trust Bounce — and that she’d see her luggage when she returned.
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.
Can I dispute a credit card charge I made abroad? That’s what one of our readers wants to know. Here’s the surprising answer.
Travelers are refusing to accept high costs and bad service in 2025. And instead of looking for ways to beat the system, they’re just avoiding it altogether.
The Electrolux refrigerator Gayle Douglas bought doesn’t work — and it never has. How many times should the company attempt a repair before it replaces or refunds the appliance?
After Mel Stevenson cancels her fully refundable KLM flex ticket, the airline only refunds her half the money. Can she get the rest?
What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.
When James Storie and his family checked into a Vacasa vacation rental in Florida’s Panhandle, he was stunned by the condition of the home.
