Hotels.com promised me a refund years ago. Where is it?
Michelle Sprekelmeyer is chasing down a missing $1,632 Hotels.com refund from the early days of the pandemic. What’s taking so long?
CUSTOMER SERVICE
My GE Profile washer flooded my home. How do I get it fixed?
Justin Carrier’s GE Profile washing machine breaks, flooding his house. One month later, GE hasn’t repaired the appliance or paid for the damages. What’s going on?
Why are travel refunds taking so long now?
If you’ve tried to get a refund from an airline, hotel or cruise line lately, then you probably know that you have to pack your patience and prepare for an adventure. Or maybe I should say, a misadventure.
My Whirlpool stove is defective again. How do I get it fixed?
Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.
Airbnb banned me because I used to live in Russia. But it’s complicated.
When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.
My American Tourister luggage is defective. How do I get it fixed?
One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?
Amazon didn’t receive my return package. What should I do?
If you return a product to Amazon, but it says the package never arrived, what can you do?
I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?
Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?
Does Amtrak owe me anything for a forced downgrade?
Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?
This surprise fee made her phone bill skyrocket
Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.