Uber banned him after he won a credit card chargeback. Is that allowed?
Can Uber ban you if you file a credit card dispute against it and win? It happened to Don Kelley. Here’s how to make sure it doesn’t happen to you.
CUSTOMER SERVICE
My BMW doesn’t work! Why won’t they fix it?
Jim Ogden’s new BMW is a lemon, but he can’t get his dealership to fix it or take the car back. What are his options?
Help! Hertz hit me with an $850 repair bill six months after I returned my rental car
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?
Amazon lost return: What happened to my surge protector?
After Andrew Bottorff returns his surge protector to Amazon through a Whole Foods store, Amazon tries to charge him again. How can he get his money back?
Booking.com lost my reservation! Can you make it pay?
When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?
Blacklisted by a travel company? Here’s how to avoid it — and what to do if you’re banned
If you’re banned by a travel company, how do you get unbanned? It’s happening to more people than ever. Here’s what to do.
Is it safe to buy travel from a warehouse club like Costco?
It might be safe to book your next trip through a warehouse club like Costco, BJ’s or Sam’s Club. But it depends on your definition of safe.
Uber owes me $100. Can you help me get it back?
Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?
I’m on Avis’ Do Not Rent list. How do I get off?
Avis broadsides Gena Ettinger when it adds her to the company’s Do Not Rent list. How does she get unbanned?
How do you get out of a $28,000 timeshare mistake? Definitely not like this
Ling Lu Yamaki wanted to get out of her timeshare with Hilton Grand Vacations after she discovered a serious problem with it.