Downgraded on my American Airlines flight to New Zealand — do I get a refund?
After a passenger gets bumped to economy class, American Airlines promises her a refund for her flight downgrade. Then it refuses.
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Help! After suspicious texts from Citibank, I’ve lost $2,500
Fransua Garcia just lost $2,500 after scammers sent her suspicious texts claiming to be from Citibank. Can she retrieve her money, which she transferred using Zelle?
I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
Some Americans have stopped tipping. Should you, too?
Tipping is dead.
At least tipping, as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye.
Expedia said it refunded my airline tickets, but it didn’t. What should I do?
Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?
Amazon return problem: Why am I being charged again for this scuba equipment?
After Isabel Barne returns two items to Amazon, the online retailer sends her a refund — and then charges her for one of the items again. Can she get this fixed?
I paid twice for my hotel on Booking.com. Can I get a refund?
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
Summer 2024: Travel smarter with these clever vacation strategies!
No, it’s not too soon to start thinking of your summer 2024 vacation — and the smart travel strategies that will get you there without losing all your money (or your mind).
Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?
The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?
UPS missed my delivery. Can I get a refund?
Sue Maier’s sister sends her luggage to London, but UPS misses the delivery by a day. Can she get her money back for the shipping costs?