When Danny Gardner cancels his Master Protection from Sears, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months.
After a passenger gets bumped to economy class, American Airlines promises her a refund for her flight downgrade. Then it refuses.
No, it’s not too soon to start thinking of your summer 2024 vacation — and the smart travel strategies that will get you there without losing all your money (or your mind).
Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?
There’s a right way to board a plane, and you’re probably not doing it. Actually, it might be more accurate to say your airline isn’t doing it.
Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won’t return her money. What’s going on?
How do you solve a problem with a cruise? Here’s one Holland America passenger who had raw sewage in his cabin. And this is how he fixed it.
In a world where words are easily ignored by a company, here are five things you can say that will cause your complaint to fail.
A critical part of Jaimin Patel’s Mitsubishi Lancer is corroded. Although he pays for the repair, Mitsubishi ultimately recalls the component. Why won’t the company cover his costs?
Airlines should consider implementing a dress code to improve the flying experience for all passengers. It could reduce unruly behavior.
