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Elliott Report

Elliott Report

  • Home
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CUSTOMER SERVICE ISSUE

When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.

Celebrity Cruises overcharged me $641: Can my travel advisor legally keep the refund?

April 30, 2025April 28, 2025 by Christopher Elliott

When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.

Categories Advocacy
Should airlines limit or ban alcohol on planes? Passengers like Jodi Smith have an opinion.

Should airlines ban alcohol on flights?

April 28, 2025April 27, 2025 by Christopher Elliott

Should airlines limit or ban alcohol on planes? Passengers like Jodi Smith have an opinion.

Categories On Travel
 Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger's shoes occupying the space beside you.

Shoe wars at 36,000 feet: Should you leave your footwear on?

April 27, 2025April 13, 2025 by Christopher Elliott

 Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger’s shoes occupying the space beside you.

Categories On Travel
When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn't the airline cover his loss?

ITA ticket mistake: They canceled my grandson’s ticket!

April 26, 2025April 2, 2025 by Christopher Elliott

When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?

Categories The Travel Troubleshooter
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that?

Nordstrom return problem: I didn’t send them a worn rug!

April 26, 2025March 28, 2025 by Christopher Elliott

When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?

Categories Problem Solved
Marian Houk's problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure -- my failure.

A strange Swiss refund case: Here’s how to really confuse an airline

March 24, 2025March 24, 2025 by Christopher Elliott

Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.

Categories Advocacy
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?

I paid extra to change my flight on Norwegian Airlines — can I get my money back?

March 2, 2025February 19, 2025 by Christopher Elliott

Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?

Categories The Travel Troubleshooter
Brenda Franzman can't get a full refund for the furniture she returned to Sam's Club. How can she get the company's attention?

Why won’t Sam’s Club refund $481 for my furniture? It promised! 

March 17, 2025February 14, 2025 by Christopher Elliott

… Read more

Categories Problem Solved
When Danny Gardner cancels his Master Protection from Sears, a representative tells him to be patient and that the bank is slow to process refunds. But it's been four months.

I canceled the Master Protection on my washer. Can I get a refund from Sears?

January 21, 2025January 17, 2025 by Christopher Elliott

When Danny Gardner cancels his Master Protection from Sears, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months.

Categories Problem Solved
After American Airlines downgrades Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promises her a partial refund. Then it says it can't. What's going on?

Downgraded on my American Airlines flight to New Zealand — do I get a refund?

May 11, 2025June 26, 2024 by Christopher Elliott

After a passenger gets bumped to economy class, American Airlines promises her a refund for her flight downgrade. Then it refuses.

Categories The Travel Troubleshooter
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