Celebrity Cruises overcharged me $641: Can my travel advisor legally keep the refund?
When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.
CUSTOMER SERVICE ISSUE
Should airlines ban alcohol on flights?
Should airlines limit or ban alcohol on planes? Passengers like Jodi Smith have an opinion.
Shoe wars at 36,000 feet: Should you leave your footwear on?
Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger’s shoes occupying the space beside you.
ITA ticket mistake: They canceled my grandson’s ticket!
When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?
Nordstrom return problem: I didn’t send them a worn rug!
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?
A strange Swiss refund case: Here’s how to really confuse an airline
Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.
I paid extra to change my flight on Norwegian Airlines — can I get my money back?
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
I canceled the Master Protection on my washer. Can I get a refund from Sears?
When Danny Gardner cancels his Master Protection from Sears, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months.
Downgraded on my American Airlines flight to New Zealand — do I get a refund?
After a passenger gets bumped to economy class, American Airlines promises her a refund for her flight downgrade. Then it refuses.