Philips recalled my husband’s CPAP machine. Now it wants us to wait for a replacement
Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?
CUSTOMER SERVICE ISSUE
Here’s the secret to boarding a plane the right way
There’s a right way to board a plane, and you’re probably not doing it. Actually, it might be more accurate to say your airline isn’t doing it.
Saks return problem: Where’s my money?
Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won’t return her money. What’s going on?
A problem with my Holland America cruise: Raw sewage in my cabin!
How do you solve a problem with a cruise? Here’s one Holland America passenger who had raw sewage in his cabin. And this is how he fixed it.
Want your complaint to fail? Just say these five things
In a world where words are easily ignored by a company, here are five things you can say that will cause your complaint to fail.
Mitsubishi issued a recall for my car. Why won’t it pay for the repair?
A critical part of Jaimin Patel’s Mitsubishi Lancer is corroded. Although he pays for the repair, Mitsubishi ultimately recalls the component. Why won’t the company cover his costs?
Attention airline passengers: You need a dress code!
Airlines should consider implementing a dress code to improve the flying experience for all passengers. It could reduce unruly behavior.
IcelandAir changed my flights — can I get a refund for my tour?
When IcelandAir changes Patricia Boyle’s flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn’t it responding?
Eversource Gas says I have a leak. Do I have to pay this service bill?
Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?
Airbnb banned me because I used to live in Russia. But it’s complicated.
When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.