When Royal Caribbean cancels Rich Kanuchok’s voyage to New England and Canada, it promises him a 125 percent cruise credit. But when the voucher arrives, it’s clear that the cruise line’s math is way off. Now Kanuchok just wants a full refund instead. Is that allowed? “Where is the 125 percent cruise credit Royal Caribbean promised me?”
A boatload of disgruntled cruise passengers has contacted the Elliott Advocacy team during the pandemic. Their question? How to get a refund instead of a voucher after a cruise line canceled their vacation — more than once.
Unfortunately, the answer to that question is not what most want to hear. “Why you’ll get a voucher instead of a refund for your canceled cruise”
Will ongoing fears about the coronavirus drive you to cancel your vacation plans in 2021? If you’re considering spending another year without travel, you aren’t alone. Throughout the pandemic, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.
These consumers all hope to override the written contract they have with these providers and get a full refund.
But if you decide to cancel your vacation, can you get your money back? (Updated March 25, 2021)
“Coronavirus fears: What you need to know about canceling your vacation”
In the last week, we’ve endured hacks, assaults on our reputations and false “F” grades from the Better Business Bureau. So it shouldn’t have surprised me when Lori Wolfe’s email landed in my inbox, accusing my advocacy team and me of dismissing her valid refund claim against Crystal Cruises. “Did we “blow off” a reader about a $12,802 refund claim against Crystal Cruises?”
The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?
Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money. (Reprint) “Can the cruise line cancel my trip and keep my money?!”
What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars.
Prendergast has been patiently waiting since March for Norwegian Cruise Line to process a refund for a cruise it canceled. But because her agent erroneously canceled her cruise several days before the cruise line, it’s a refund NCL will never send.
Now she’s asking the Elliott Advocacy team if we can somehow retrieve her lost $5,587. Can we do it? (Reprint) “What if your agent cancels your cruise by mistake — and then quits?”
If the coronavirus ruined your travel plans and you got stuck with a bill, you’re not the only one.
Since this crisis brought the travel industry to a halt, we’ve received more pleas for help than ever. Travelers need guidance navigating the complicated, ever-changing, and often confusing cancellation and refund policies created during the pandemic.
As we approach the seven-month mark of the coronavirus crisis, here’s what you need to know about those cancellation policies — so you don’t end up taking a financial hit. (Reprint)
“If the coronavirus ruined your travel plans, this is what you need to know”