Can the cruise line cancel my trip and keep my money?!

The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?

Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money. (Reprint) Read more “Can the cruise line cancel my trip and keep my money?!”

What if your agent cancels your cruise by mistake — and then quits?

What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars.

Prendergast has been patiently waiting since March for Norwegian Cruise Line to process a refund for a cruise it canceled. But because her agent erroneously canceled her cruise several days before the cruise line, it’s a refund NCL will never send.

Now she’s asking the Elliott Advocacy team if we can somehow retrieve her lost $5,587. Can we do it?  (Reprint) Read more “What if your agent cancels your cruise by mistake — and then quits?”

If the coronavirus ruined your travel plans, this is what you need to know

If the coronavirus ruined your travel plans and you got stuck with a bill, you’re not the only one.

Since this crisis brought the travel industry to a halt, we’ve received more pleas for help than ever. Travelers need guidance navigating the complicated, ever-changing, and often confusing cancellation and refund policies created during the pandemic.

As we approach the seven-month mark of the coronavirus crisis, here’s what you need to know about those cancellation policies — so you don’t end up taking a financial hit. (Reprint)
Read more “If the coronavirus ruined your travel plans, this is what you need to know”

Coronavirus fears: What you need to know about canceling your vacation

Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back? (Update Dec. 13)
Read more “Coronavirus fears: What you need to know about canceling your vacation”