CONSUMER COMPLAINTS Archives

What’s the Booking.com refund process? The company took my money!

September 27, 2023April 24, 2023 by Christopher Elliott

What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.

Another surge in consumer complaints for February

March 2, 2018 by Christopher Elliott

It was yet another surge in consumer complaints for February, with American Airlines, United Airlines and Expedia leading.

Don’t send that email until you’ve read this. Seriously, don’t.

July 28, 2023June 10, 2017 by Christopher Elliott

Sometimes, the most effective emails are the ones you don’t send at all.

American Airlines still tops our complaints list, but here comes United

June 2, 2017June 2, 2017 by Christopher Elliott

Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines.

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