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Elliott Report

Elliott Report

  • About
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
  • Sites
    • Elliott Advocacy
    • Elliott Confidential
    • EA Facebook Group
  • Newsletters
    • Elliott Advocacy Today (Daily)
    • Elliott Confidential (Premium)
    • Elliott’s E-Mail (Weekly)
    • Media Leads (Weekly)
  • Advocacy
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CONSUMER COMPLAINTS

What’s the Booking.com refund process? The company took my money!

April 25, 2023April 24, 2023 by Christopher Elliott

What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.

Categories Advocacy

Another surge in consumer complaints for February

March 2, 2018 by Christopher Elliott

It was yet another surge in consumer complaints for February, with American Airlines, United Airlines and Expedia leading.

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Categories Commentary

Don’t send that email until you’ve read this. Seriously, don’t.

June 10, 2017 by Christopher Elliott

Sometimes, the most effective emails are the ones you don’t send at all.

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Categories Commentary

American Airlines still tops our complaints list, but here comes United

June 2, 2017June 2, 2017 by Christopher Elliott

Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines.

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Categories Commentary

United Airlines complaints surge as April grievances lose altitude

May 2, 2017 by Christopher Elliott

April was a good news-bad news month for reader complaints. Our number of grievances fell to 291, the lowest level since February. But one company outperformed the group, and the reason is obvious.

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Categories Commentary

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