Another surge in consumer complaints for February

It was yet another surge in consumer complaints for February, with American Airlines, United Airlines and Expedia leading. Read more “Another surge in consumer complaints for February”

Shocker! United Airlines complaints surge, almost overtaking American Airlines in November

It almost happened.

American Airlines’ three-year losing streak came within just one case of being broken by United Airlines in October as overall complaints jumped 56 percent from a year ago. Read more “Shocker! United Airlines complaints surge, almost overtaking American Airlines in November”

Don’t send that email until you’ve read this. Seriously, don’t.

Sometimes, the most effective emails are the ones you don’t send at all. Read more “Don’t send that email until you’ve read this. Seriously, don’t.”

American Airlines still tops our complaints list, but here comes United

Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines. Read more “American Airlines still tops our complaints list, but here comes United”

United Airlines complaints surge as April grievances lose altitude

April was a good news-bad news month for reader complaints. Our number of grievances fell to 291, the lowest level since February. But one company outperformed the group, and the reason is obvious. Read more “United Airlines complaints surge as April grievances lose altitude”