It was yet another surge in consumer complaints for February, with American Airlines, United Airlines and Expedia leading. “Another surge in consumer complaints for February”
It almost happened.
American Airlines’ three-year losing streak came within just one case of being broken by United Airlines in October as overall complaints jumped 56 percent from a year ago. “Shocker! United Airlines complaints surge, almost overtaking American Airlines in November”
Sometimes, the most effective emails are the ones you don’t send at all. “Don’t send that email until you’ve read this. Seriously, don’t.”
Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines. “American Airlines still tops our complaints list, but here comes United”
April was a good news-bad news month for reader complaints. Our number of grievances fell to 291, the lowest level since February. But one company outperformed the group, and the reason is obvious. “United Airlines complaints surge as April grievances lose altitude”