What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.
It was yet another surge in consumer complaints for February, with American Airlines, United Airlines and Expedia leading.
Sometimes, the most effective emails are the ones you don’t send at all.
Our May complaint numbers are out and they show a tightening race between American Airlines, which has received them most complaints since we’ve been keeping lists, and United Airlines.
April was a good news-bad news month for reader complaints. Our number of grievances fell to 291, the lowest level since February. But one company outperformed the group, and the reason is obvious.
