Did Jesse Treakle lose the cargo cover in the BMW x-5 he rented from Enterprise in Zürich, Switzerland? Of course not. So why is he getting these demand letters from PurCo, telling him he must pay $1,202 in the next 10 days?
After Isabel Barne returns two items to Amazon, the online retailer sends her a refund — and then charges her for one of the items again. Can she get this fixed?
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.
The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?
When Diane Gottlieb’s tour of Iraq is canceled, the tour operator offers her a voucher for a future trip. She wants a refund for her canceled tour. Can she get her $7,590 back?
After the price of Francis Clark’s Bosch dishwasher falls, Best Buy agrees to refund him $150. But now it won’t pay. What’s going on?
When David Tuttle’s Airbnb host moves him to a different rental, Airbnb offers to cover his hotel expenses. Where’s the money?
Will a big tour operator like Globus bend its rules to help an elderly customer? That’s what Joan Powell wants to know since she’s about to lose a $500 deposit.
When United Airlines cancels the last leg of Andy Wilson’s flight to Iceland, he must buy a new ticket. The airline blames a “desynchronization” — but will it cover his extra costs?
