My mattress was soiled. Can I get a refund from Hilton?
Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.
CONSUMER ADVOCACY
Overbilled for my closet repair! Should I sign this nondisclosure agreement?
After Laurence Bauman’s closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What’s going on?
How do I get a refund for my canceled Aerolíneas Argentinas flight?
If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn’t always.
Citibank credit card dispute problem: Did they just short me $550?
Steven Tabet cancels his timeshare, but Citibank won’t help him. How do you fix a Citibank credit card dispute problem?
Downgraded on my American Airlines flight to New Zealand — do I get a refund?
After a passenger gets bumped to economy class, American Airlines promises her a refund for her flight downgrade. Then it refuses.
Downgraded from business class to economy on KLM. But they messed with the wrong passengers!
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?
My husband died. Can I get my $5,398 cruise refunded from Viking?
Frances Kennedy was looking forward to her Rhine River cruise on Viking. But before she could take her vacation, her husband died. Can she get a refund?
AT&T canceled my phone by accident. Can you help me get back my trade-in credits?
When AT&T cancels Jacob Flores’ phone by mistake, he loses his trade-in credits. Now, he can’t get them back. What should he do?
I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
A bizarre Thrifty car rental damage bribe: $35 to make this chipped windshield go away!
When Cameron Colletti returned her rental car to Thrifty in Tulsa, Okla., a customer service representative gave her bad news: She’d put a chip in the windshield of her car.