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CLAIM DENIAL

Mitch Gershenfeld expected an adventure when he retired to travel the world -- not a medical misadventure that would pit him against his health insurance company. But that's exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Help! GeoBlue keeps asking for the same documents again — and it won’t pay my $17,746 claim

January 6, 2026January 5, 2026 by Christopher Elliott

Mitch Gershenfeld expected an adventure when he retired to travel the world — not a medical misadventure that would pit him against his health insurance company. But that’s exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Categories Advocacy
anthem insurace issues

Two years later, this $18,926 surgery claim is still in limbo — is there a way out?

January 2, 2026January 2, 2026 by Christopher Elliott

Hien Shields faces an $18,926 bill for emergency spinal surgery after Anthem Blue Cross and its partner Carelon point fingers over authorization. She’s made 80 calls over 21 months – but with the insurer’s two-year claims deadline looming, can anyone fix this?

Categories Problem Solved
Travel insurance won't pay for my flight delay

Help! Travel insurance won’t pay for my flight delay

December 31, 2025December 31, 2025 by Christopher Elliott

When Christine Porter’s flight delay strands her for 25 hours, her travel insurer balks at paying a $270 claim. After five months of bureaucratic warfare, she’s no closer to a resolution. 

Categories The Travel Troubleshooter
Bereaved traveler cancels a tour but their travel insurance refuses to pay, citing a technicality. What went wrong and can they get a refund?

Help! I canceled my trip, but my travel insurance won’t pay my claim

January 1, 2026September 24, 2025 by Christopher Elliott

When Amy Sparks’ father-in-law passes away, she cancels a planned tour of Utah and files a claim with Tin Leg, her travel insurance company. But the company denies her claim. Is she going to lose the $4,098 she paid?

Categories The Travel Troubleshooter
Maria Jacobson was shocked when she received a $3,437 bill from Quest Diagnostics for a routine blood test, despite providing her health insurance information at the time of the visit. It turns out that Quest Diagnostics mistakenly used an old insurance code, leading to the full amount being billed directly to her. Despite repeated attempts to correct the error, the issue persisted. The situation highlights ongoing concerns with Quest Diagnostics' billing practices, where errors like these can leave patients with unexpectedly high charges, causing unnecessary stress and financial strain.

Quest Diagnostics overcharge: $3,437 for these blood tests?

September 5, 2024August 30, 2024 by Christopher Elliott

Why is Quest Diagnostics sending Maria Jacobson a $3,437 bill for her blood test? Her insurance company should cover it — or should it?

Categories Problem Solved

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