Help! My iPhone trade-in got lost in the mail!
Dave Weiss thought he’d done everything right with his iPhone trade-in. He sent his old phone back to Apple, expecting a smooth transaction and a $160 store credit.
CHRISTOPHER ELLIOTT
Planning a trip for 2026? Don’t miss this must-have accessory, say experts
It’s not fear driving Harry Wenkert to make a “must-have” travel purchase for 2026. It’s peace of mind, he says.
Can this airline protect paradise?
Air Tahiti Nui isn’t just flying tourists to paradise; it’s fighting to save it. The airline punches above its weight with a sustainability program that rivals major carriers.
Turo is accusing me of causing $1,200 in damage. But I didn’t do it!
Bartosz Jusypenko rents a car through Turo in Canada and returns it without incident — or so he thinks. The host claims a new scratch appeared during the rental, but the car was dirty at pickup. Now Turo wants him to pay $1,200 to fix the damage. Is that right?
When an airline refuses to refund you $654, this could be the reason
When Iberia Airlines canceled Olga Betzler’s flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward.
A wheel good investment: Here’s the luggage that survived 350 days on the road
Some travel disasters start small. It’s a wobbly wheel you hardly notice until you’re double-timing it through the terminal and your carry-on suddenly feels like you’re dragging an anchor.
Best Buy refused to replace a broken appliance — until this happened
Amber Lise is trapped in an eight-week ordeal with Best Buy over a malfunctioning microwave oven. Best Buy repeatedly denies her exchange request. Is there a way to change its answer?
Aer Lingus withholds a full refund after a flight cancellation. What should I do?
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
StubHub misled me about my $331 concert ticket refund. What should I do?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.