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Carnival

Sizing up the sincerity of corporate apologies

February 5, 2024October 11, 2015 by Christopher Elliott

Jason Landman’s stateroom on the Carnival Miracle vibrated with from the moment his ship cast off in Long Beach, Calif., until it docked.

Categories The Navigator
Kristen thought she'd found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

“Apparently with Carnival, the passenger does not always come first”

January 23, 2024June 7, 2013 by Christopher Elliott

Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

Categories Case Dismissed
We were recently scheduled to sail on a seven-day cruise. A few minutes after we boarded in Long Beach, Calif., I had horrible kidney pains.

Kicked off my cruise for getting sick

January 23, 2024May 4, 2013 by Christopher Elliott

Shortly before her cruise to Mexico sets sail, Regina Hatfield and her family are ushered off the ship. The reason? She’s experiencing sharp pains in her kidney. Now her cruise line wants to keep her money. Is it allowed to do that?

Categories The Travel Troubleshooter
The Pirri's are unhappy with their cruise on the Carnival Destiny, and they're even more unhappy with how the cruise line responded.

Did Carnival do enough for these Destiny passengers?

January 23, 2024April 9, 2013 by Christopher Elliott

… Read more

Categories Should I Take The Case?
They were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination before the birth of their first child.

What to expect if you’re expecting to cruise

January 22, 2024November 18, 2012 by Christopher Elliott

Bryan and Fola Nelson were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination. It was to be their last vacation before the birth of their first child.

Categories The Navigator
Subhani's disembarked from their cruise on the Carnival Glory with a sinking feeling. The couple feels they were cheated.

“We paid for a seven-night cruise and only got six”

January 22, 2024July 26, 2012 by Christopher Elliott

Rina and Hasan Subhani disembarked from their cruise on the Carnival Glory with a sinking feeling. Along with a litany of complaints, one rises above the rest: The couple feels they were cheated from a day of their vacation.

Categories Commentary
Another day, another denial – this time, from Carnival Cruise Lines.Did the cruise line make the right call? You can tell me what you think

“The stomping did not stop until 12:45 a.m.”

January 22, 2024May 10, 2012 by Christopher Elliott

Another day, another denial – this time, from Carnival Cruise Lines.

Categories Commentary
When Marilyn Sweeney bit into a serving of sweet potato casserole during her seven-day Eastern Caribbean cruise on the Carnival Valor.

Yuck! Carnival served me dinner with a side order of chewing gum

January 22, 2024April 10, 2012 by Christopher Elliott

When Marilyn Sweeney bit into a serving of sweet potato casserole during her seven-day Eastern Caribbean cruise on the Carnival Valor she tasted something unusual. It was rubbery, with a faint mint flavor.

Categories Commentary
Andrew Besterman's eight-day cruise to the Bahamas on the Carnival Miracle was something short of divine due to the smoke.

Smoked out of my suite on the Carnival Miracle

January 22, 2024December 26, 2011 by Christopher Elliott

Andrew Besterman’s eight-day cruise to the Bahamas on the Carnival Miracle was something short of divine. For the duration of the journey, he was annoyed by the odor of cigarette smoke which seeped into his mini-suite from the cabin next door.

Categories Commentary
Whenever I get complaint like Ashish Kapila's about a vacation, my first reaction is, "Oh no, not another laundry list."

Can this trip be saved? “This was the worst vacation any of us have ever taken”

July 13, 2024September 5, 2011 by Christopher Elliott

Whenever I get complaint like Ashish Kapila’s, my first reaction is, “Oh no, not another laundry list.”

Categories Commentary

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