I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?

When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives? Read more “I canceled my reservation for a full refund — so why did Sleep-Inn charge me $400?”

If AT&T fails and no one is around to hear it, does it make a sound?

If a company promises a discount, but there’s no record of it, did it really happen? Read more “If AT&T fails and no one is around to hear it, does it make a sound?”

CenturyLink couldn’t connect, so why do I have to pay a $200 cancellation fee?

When Matthew Scott cancels his CenturyLink account, the company tries to charge him a $200 cancellation fee. After all he’s been through, he thinks that’s too much. Is he right? Read more “CenturyLink couldn’t connect, so why do I have to pay a $200 cancellation fee?”

What are the most common “special” circumstances and how does insurance handle them?

Deanna Cotton is planning a trip to Israel soon. She wants to hedge her bets, and hopes travel insurance will help. Read more “What are the most common “special” circumstances and how does insurance handle them?”

“Duplicate” reservation leaves her with a $75 cancellation fee

It takes Joanna Pierce hours to fix a duplicate reservation with Travelocity, but she’s still left with a $75 fee. Who should have to pay it? Read more ““Duplicate” reservation leaves her with a $75 cancellation fee”