Loc Nguyen did a double-take when he saw the charges from his wireless company. His AT&T bill was wrong — to the tune of $499.
How could that be? AT&T had promised him he’d only spend $36 for his new iPhone 11.
Nguyen says he spent hours trying to fix the problem, “but AT&T isn’t giving me credit.”
Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what?
After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything?
AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.
When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help?
Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How to get rid of them?
Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
Aylin Gaughan’s attempt to upgrade to a new iPhone fails, but that’s not the worst of it. Her voice mails are now missing. Can AT&T get them back?
