I returned my AT&T phone, so why am I still being charged?

Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why? Read more “I returned my AT&T phone, so why am I still being charged?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

AT&T offered a deal on a phone — then it reneged

When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? Read more “AT&T offered a deal on a phone — then it reneged”

AT&T claims I returned a shattered phone, but I didn’t

Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable? Read more “AT&T claims I returned a shattered phone, but I didn’t”

If my AT&T account is closed, why are they sending me another bill?

After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything? Read more “If my AT&T account is closed, why are they sending me another bill?”