Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
Recently, a former work colleague, Amy Johnson, was lamenting on her Facebook page about how her DirecTV On Demand had been down for a couple days.
She posted that she had contacted DirecTV customer service by phone (AT&T purchased DirecTV several years ago), and that the representative told her the company was aware of the problem but did not have an expected date of resolution.
“My honesty, integrity and character — not to mention my intelligence — is being publicly questioned and attacked,” Suzan French complained after we published a story about her dispute with AT&T. “That is unacceptable.”
When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on?
Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable?
After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything?
AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.
When Suzan French wants to add her daughter to her family mobile phone account, an AT&T representative promises that it won’t cost any more than she’s already paying. But once she makes the change, her AT&T bills go up by $10 per month. Can our advocates help French get this additional amount to go away?
When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help?
If a company promises a discount, but there’s no record of it, did it really happen?
Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing?
When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed?
Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How to get rid of them?
Ebony Lusk was happy with her AT&T/DirecTV locked rate plan until something went awry. That rate became “unlocked” after just one year. Her bill doubled and, to add insult to injury, her available services decreased. Can we help get this billing debacle straightened out?
Peter Roithmayr bought his wife a new phone for her birthday. It was an excellent gift, but apparently not good enough, at least according to her wireless carrier.
Daniel Mann’s problem with AT&T should have been easy to resolve. Yet it wasn’t — because he made it impossible.
Bridges was one of many people who benefited by buying a bundle from the telecommunications company, which recently acquired DirecTV. It was a great deal, lowering his bill by $50 per month by adding a DirecTV satellite television package onto his existing AT&T phone and Internet service.
But when the promotional period ended, Bridges’ bill rose by $50 per month.
My “unlimited” data plan from AT&T seemed like a great deal when I signed up for it a decade ago. Then again, I didn’t have much of a choice. If I wanted a brand-new iPhone — which I really did — I only had one choice for a wireless carrier.
Bong Allen receives a $150 bill for equipment he never ordered or wanted. Should he pay for it?
Why is Susan Andzeski’s AT&T bill almost $200 a month higher? The wireless company isn’t saying, and now her immaculate credit scores are in jeopardy.
While analysts and regulators weigh the pros and cons of AT&T’s recently proposed $85.4 billion merger with Time Warner, customers have begun voicing their own concerns. Topping the list: What does this deal mean for their service?
Maria Haar had a solid case.
Even though three Comcast technicians have visited Sheldon Masel’s house, they still can’t install a working phone. What now?
After Christopher Gomez switches to DirecTV, he receives an unexpected bill. Now what?
AT&T charges Zhenqiang Su an additional $29 for just one day of service; he reluctantly agrees. When it charges him another $29 for another month’s service, he balks. Should AT&T do that?
When Peter Erdos suspends his AT&T account, it keeps charging him anyway. Why won’t it fix the billing error?