I returned my AT&T phone, so why am I still being charged?

Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why? Read more “I returned my AT&T phone, so why am I still being charged?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

DirecTV On Demand down? You’ve got a friend

Recently, a former work colleague, Amy Johnson, was lamenting on her Facebook page about how her DirecTV On Demand had been down for a couple days.

She posted that she had contacted DirecTV customer service by phone (AT&T purchased DirecTV several years ago), and that the representative told her the company was aware of the problem but did not have an expected date of resolution. Read more “DirecTV On Demand down? You’ve got a friend”

I asked you for help, but your story made me look bad

“My honesty, integrity and character — not to mention my intelligence — is being publicly questioned and attacked,” Suzan French complained after we published a story about her dispute with AT&T. “That is unacceptable.” Read more “I asked you for help, but your story made me look bad”

AT&T offered a deal on a phone — then it reneged

When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? Read more “AT&T offered a deal on a phone — then it reneged”