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AT&T

When AT&T cancels Jacob Flores' phone by mistake, he loses his trade-in credits. Now, he can't get them back. What should he do?

AT&T canceled my phone by accident. Can you help me get back my trade-in credits?

December 15, 2024May 31, 2024 by Christopher Elliott

When AT&T cancels Jacob Flores’ phone by mistake, he loses his trade-in credits. Now, he can’t get them back. What should he do?

Categories Problem Solved
When Michael Rose returns his AT&T phone, he expects the billing to stop. But it doesn't. Can he make the charges end?

This AT&T phone never worked. Why are they sending me to a collection agency?

May 31, 2024October 4, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
When Loc Nguyen ports three phones to AT&T, the wireless carrier offers him a fourth line for just $1 a month. But it never follows through and now he has to pay a total of $500. How can he fix that?

AT&T offered him an iPhone 11 for $36, but now he’s paying $500

January 21, 2024July 4, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
What can you do when your AT&T bill is wrong? You have several options for fixing your bill and getting all your money back. Here they are.

My AT&T bill is wrong. How do I fix this $499 mistake?

January 21, 2024June 21, 2022 by Christopher Elliott

… Read more

Categories Commentary
Her final AT&T bill is way too high. What happened?

Her final AT&T bill is much too high. Where’s her refund?

January 30, 2024June 2, 2018 by Christopher Elliott

Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?

Categories Problem Solved

If my AT&T account is closed, why are they sending me another bill?

December 14, 2023December 14, 2017 by Christopher Elliott

After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything?

Categories Problem Solved

Buy this! Here are your 2018 Readers’ Choice Award winners

February 1, 2024December 5, 2017 by Christopher Elliott

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.

Categories Commentary
When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Can this advocate help?

Charter will pay my early termination fee, but how do I prove I have one?

February 1, 2024August 2, 2017 by Christopher Elliott

When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help?

Categories Problem Solved
Making a phone call.

I canceled my AT&T service, so why am I still being billed?

February 1, 2024April 13, 2017 by Christopher Elliott

Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How to get rid of them?

Categories Problem Solved
Santosh Reddy gets hit with an extra charge after early terminating of his AT&T account. Can they do that?

Hit with an early termination fee from AT&T — and then some

December 15, 2023December 25, 2015 by Christopher Elliott

Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?

Categories Problem Solved
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