AT&T lured me back with a great rate, so where is it?

When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed? Read more “AT&T lured me back with a great rate, so where is it?”

I canceled my AT&T service, so why am I still being billed?

Although Stacey Dodge has canceled her AT&T account and ported her wireless service to a new carrier, the bills keep coming. How can she get rid of them? Read more “I canceled my AT&T service, so why am I still being billed?”

How will the AT&T-Time Warner merger affect customer service?

While analysts and regulators weigh the pros and cons of AT&T’s recently proposed $85.4 billion merger with Time Warner, customers have begun voicing their own concerns. Topping the list: What does this deal mean for their service? Read more “How will the AT&T-Time Warner merger affect customer service?”

Never mind, AT&T!

Maria Haar had a solid case.

She alleges an AT&T store representative in Rochester, New York, misrepresented a buy-one-get-one-free offer, enticing her entire family to switch carriers. Later, the cellular provider changed the deal, effectively raising her monthly bill. Read more “Never mind, AT&T!”

Hit with an early termination fee from AT&T — and then some

Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
Read more “Hit with an early termination fee from AT&T — and then some”

Hey AT&T, I want my voice mail back!

Aylin Gaughan’s attempt to upgrade to a new iPhone fails, but that’s not the worst of it. Her voice mails are now missing. Can AT&T get them back?
Read more “Hey AT&T, I want my voice mail back!”

Get it in writing, get it in writing, get it in writing!

I thought Andrea Riegel’s case against AT&T was a slam dunk. But I was wrong.
Read more “Get it in writing, get it in writing, get it in writing!”

I terminated my cell phone service, but where’s my credit?

Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that fair?
Read more “I terminated my cell phone service, but where’s my credit?”

Help, AT&T is harassing me – what should I do?

After Lori Collins cancels her AT&T account, she expects the bills to stop. They don’t, and now the company is sending her account to collections. What can she do?
Read more “Help, AT&T is harassing me – what should I do?”