Buy this! Here are your 2018 Readers’ Choice Award winners

AT&T, Disney and Southwest Airlines have won top honors in the 2018 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service. Read more “Buy this! Here are your 2018 Readers’ Choice Award winners”

Charter will pay my early termination fee, but how do I prove I have one?

When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help? Read more “Charter will pay my early termination fee, but how do I prove I have one?”

If AT&T fails and no one is around to hear it, does it make a sound?

If a company promises a discount, but there’s no record of it, did it really happen? Read more “If AT&T fails and no one is around to hear it, does it make a sound?”

I thought we had a deal, AT&T. So where is my credit?

Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? Read more “I thought we had a deal, AT&T. So where is my credit?”

AT&T lured me back with a great rate, so where is it?

When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed? Read more “AT&T lured me back with a great rate, so where is it?”