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Elliott Report

Elliott Report

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AIRLINE TICKETS

Passenger paid for premium economy, received economy tickets via Booking.com. Dispute involves multiple parties and refund refusal. Understand your rights when downgraded and how to escalate booking errors.

Booking.com downgraded my flights from London to Tokyo. Why can’t I get my $3,097 back?

June 12, 2025June 9, 2025 by Christopher Elliott

If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.

Categories Advocacy
Marcus Mann booked a flight with Frontier Airlines, but never received a confirmation email, leaving him unable to check in for his trip. After losing $583 and facing unhelpful customer service, he turned to a credit card dispute and even visited the airport in desperation. Frontier claimed they sent a confirmation, but Mann insists it never arrived. With help from an advocacy team, Mann finally got answers. Frontier admitted its mistake and agreed to refund his airfare. This serves as a reminder to always double-check your spam folder for important emails.

I never received a flight confirmation from Frontier. Can I get a refund?

November 24, 2024October 16, 2024 by Christopher Elliott

When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong. After losing $583, he’s not getting any closer to the truth.

Categories The Travel Troubleshooter
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?

I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?

January 9, 2025May 29, 2024 by Christopher Elliott

After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?

Categories The Travel Troubleshooter
Steve Feiertag's journey from Palm Beach to Reykjavik takes an unexpected turn when Chase Ultimate Rewards mistakenly downgrades and cancels his business class flights. Facing a loss of $5,000 and left without assistance, Feiertag turns to Christopher Elliott, a consumer advocate, in a desperate attempt to salvage his travel plans.

Help! Chase Ultimate Rewards downgraded my flight — and then canceled it

January 6, 2025January 9, 2024 by Christopher Elliott

Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?

Categories The Travel Troubleshooter
Canceled flight, unreturned funds. Julie Schumer battled Princess Cruises over a $983 refund and triumphed with consumer advocacy help.

Why won’t Princess Cruises refund our canceled flight? They have my money.

December 7, 2023August 7, 2023 by Christopher Elliott

Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?

Categories The Travel Troubleshooter
After Debbie Schembri's brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?

My brother died. Can I get a refund from GoToGate for my airline tickets?

January 19, 2024June 23, 2023 by Christopher Elliott

After Debbie Schembri’s brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?

Categories The Travel Troubleshooter

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