In record month for complaints, airline grievances take off

The number of consumer complaints soared to an all-time high in June, with the airline industry providing most of the lift. Read more “In record month for complaints, airline grievances take off”

March complaints approach record as American Airlines extends lead

It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August. Read more “March complaints approach record as American Airlines extends lead”

How “special” do your circumstances have to be for a refund?

No question about it, airlines have some of the most restrictive rules in American business. In the travel industry, nothing compares to the fine print in an airfare. Read more “How “special” do your circumstances have to be for a refund?”