I witnessed a murder and I needed to cancel my Spirit flights

After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines flights she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what? Read more “I witnessed a murder and I needed to cancel my Spirit flights”

After my wife died, American Airlines only refunded one of our tickets

After his wife’s death, David Townsend asks for a refund of their airline tickets. Only one ticket is refunded. Can he get full reimbursement? Read more “After my wife died, American Airlines only refunded one of our tickets”

My airfare dropped after I bought the ticket. How do I get a refund?

Joal Miller contacted us several months ago, asking how to find the best prices for airfare. The FAQ section of our website contains information about searching for the lowest airfare, and was a resource available to Miller. Read more “My airfare dropped after I bought the ticket. How do I get a refund?”

Do air travelers really want ‘basic economy’ fares? No, and here’s why.

What’s an airline ticket?

That’s not a trick question. Two major airlines — Delta Air Lines and United Airlines — are quietly challenging our most basic assumptions. Another major carrier is expected to do the same any day now. And passengers, and the government, are pushing back. Read more “Do air travelers really want ‘basic economy’ fares? No, and here’s why.”

Is this enough compensation for a partially flown flight?

When her flight was canceled, Val Robinson expected a refund. Instead, she was threatened with a collection notice.  Read more “Is this enough compensation for a partially flown flight?”

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