Do air travelers really want ‘basic economy’ fares? No, and here’s why.

What’s an airline ticket?

That’s not a trick question. Two major airlines — Delta Air Lines and United Airlines — are quietly challenging our most basic assumptions. Another major carrier is expected to do the same any day now. And passengers, and the government, are pushing back. Read more “Do air travelers really want ‘basic economy’ fares? No, and here’s why.”

How “special” do your circumstances have to be for a refund?

No question about it, airlines have some of the most restrictive rules in American business. In the travel industry, nothing compares to the fine print in an airfare. Read more “How “special” do your circumstances have to be for a refund?”

Who benefits from a difficult airfare refund process?

If you’ve ever tried to get a refund from an airline, you know how tedious it can be. The forms. The bureaucracy. The delays. Read more “Who benefits from a difficult airfare refund process?”

The control center was on fire, but Travel Guard still won’t pay

Chuck Chiarello’s bucket list vacation to Alaska got off to a false start when his flight was canceled. It ended on a wrong note when his travel insurance company refused to cover some of his expenses associated with the cancellation.
Read more “The control center was on fire, but Travel Guard still won’t pay”

Oops, wrong dates on my Priceline reservation!

When Eric Childs books the wrong dates for a trip through Priceline, he thinks his entire vacation is lost. But maybe it isn’t.
Read more “Oops, wrong dates on my Priceline reservation!”