When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? “Persistence pays off for this Aer Lingus delay”
Sometimes, just a little more information can make a complaint melt away like a late winter snow. That’s what happened to Mary Walshe, who flew from Dublin to Boston in early November — a case that I thought was winnable until an important piece of information came to light.
“Well, why didn’t you just say so?”
When John Banister’s bid for an upgrade is successful, he thinks he’ll be flying home in style. He’s half right.
“I bid on a business-class seat, but I only got half of one”
After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a non-refundable ticket. But is that allowed?
Question: I have tickets on Aer Lingus to fly from Dublin to Paris. I was diagnosed with lung cancer a few weeks before we were due to leave.
I had no problem getting a refund for our transatlantic flight with United Airlines, but Aer Lingus was only willing to refund the taxes unless I could reschedule within 30 days. Given the situation, that was not possible. They said the ticket would still have been good until the end of April, which is when we bought them, but who can make a commitment at a time like this?
“No refund for a sick passenger?”