AER LINGUS

Illustration showing frustrated business class passengers standing next to their luggage while an Aer Lingus airplane flies away in the background, depicting the airline's failure to load priority-tagged baggage onto multiple consecutive flights despite tracking confirmation

Business class baggage disaster! Why is Aer Lingus ghosting us?

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Aer Lingus failed to load business class passengers’ priority-tagged luggage onto four consecutive flights despite AirTag tracking showing exact airport locations. The airline then promised $265 baggage delay reimbursement in writing but ghosted the couple for six months before declaring their case closed without payment. Under the Montreal Convention, airlines are liable for baggage delays on international flights and must compensate passengers for reasonable replacement expenses.

Brenda Stopay rushes home from a cruise after learning her brother is critically ill, but a booking error caused her to miss her flight. Despite months of back-and-forth between Orbitz and Aer Lingus -- including submitting her brother’s death certificate repeatedly -- neither company will approve her $715 refund. Can she cut through the red tape and get a resolution?

Her brother was on his deathbed. Should Expedia refund her flight?

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Brenda Stopay rushes home from a cruise after learning her brother is critically ill, but a booking error caused her to miss her flight. Despite months of back-and-forth between Orbitz and Aer Lingus — including submitting her brother’s death certificate repeatedly — neither company will approve her $715 refund. Can she cut through the red tape and get a resolution?