When Elizabeth Crisp’s father dies during her visit to Orlando, she needs to adjust her flight back home to Ireland. She is comforted by the kindness of the Aer Lingus representatives and reassured that a refund for the change fees will be issued as soon as a death certificate is forwarded. So three months later, why hasn’t she received it? “Aer Lingus says it sent me a refund — I never received it”
When Aer Lingus cancels Jean McShane’s flight from Orlando to Dublin, it says “local laws” prevent it from compensating her. Is the airline right? “Do “local” laws mean I don’t have a claim for canceled Aer Lingus flight?”
Jack Buckley books a trip to Ireland and the U.K, but his anticipation fades after terrorists attack England. Now he wants to know if he can just skip the London side trip on his Aer Lingus ticket. “I don’t want to go to England anymore. Can I skip that flight?”
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? “Persistence pays off for this Aer Lingus delay”
Sometimes, just a little more information can make a complaint melt away like a late winter snow. That’s what happened to Mary Walshe, who flew from Dublin to Boston in early November — a case that I thought was winnable until an important piece of information came to light.
“Well, why didn’t you just say so?”