Should I Take The Case? Archives - Page 12 of 14 - Elliott Report

The Sunswept Beach Hotel, a budget hotel on Barbados' western coast, promises visitors they will be left "wanting for naught."

Should I help get a refund for a “disastrous” hotel stay?

August 13, 2025May 28, 2013 by Christopher Elliott

The Sunswept Beach Hotel, a budget hotel on Barbados’ western coast, promises visitors they will be left “wanting for nought.” But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat.

Sean Hillen's case is either an example of an airline crewmember on a power trip or a passenger behaving badly.

“Let’s go out on the tarmac and deal with this, just you and I, right here, right now”

January 23, 2024May 21, 2013 by Christopher Elliott

Sean Hillen’s case is either an example of an airline crewmember on a power trip or a passenger behaving badly.

Here's a complaint you don't see every day. Alex Johnston, who was flying from San Francisco to Charlottesville, Va., on United Airlines.

No compensation for Air Force One delay?

January 23, 2024May 14, 2013 by Christopher Elliott

Rod and Carol Mourant recently flew from Seattle. Amid their list of complaints is one that stuck, and do they have a case?

Delta Economy “Comfort” fell short — can we get a refund?

January 23, 2024May 7, 2013 by Christopher Elliott

Rod and Carol Mourant recently flew from Seattle. Amid their list of complaints is one that stuck, and do they have a case?

Nothing extraordinary happened when Paul rented a car from Budge. There's no frivolous damage claim, no extra fee.

Can I fix this Avis “fantasy” rental charge?

May 15, 2025April 30, 2013 by Christopher Elliott

Agents tend to react defensively, take my interest in the problem personally, and the result is almost never a happy ending.

Her “personal cruise consultant” dropped the ball — should I pick it up?

January 23, 2024April 23, 2013 by Christopher Elliott

JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it. But is the voucher worth anything?

When do JetBlue’s vouchers expire? Whenever it says they do

January 23, 2024April 16, 2013 by Christopher Elliott

The Pirri's are unhappy with their cruise on the Carnival Destiny, and they're even more unhappy with how the cruise line responded.

Did Carnival do enough for these Destiny passengers?

January 23, 2024April 9, 2013 by Christopher Elliott

To say that Cristi felt uncomfortable on a recent JetBlue Airways flight from Phoenix to Boston might be something of an understatement.

Does JetBlue owe her anything for amorous passenger incident?

January 23, 2024April 2, 2013 by Christopher Elliott

Several passengers were not only allowed to fly while intoxicated, but encouraged to drink more on the US Airways.

Why won’t US Airways take responsibility for drunken passengers?

January 23, 2024March 26, 2013 by Christopher Elliott