If my AT&T account is closed, why are they sending me another bill?
After Chung Seop Song cancels his AT&T internet account, the bills keep coming. What about that notice that said he had zero balance due? Does that mean anything?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Samsung won’t fix my ailing washing machine even though it’s under warranty
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why?
Movers damaged my antique pool table. But I have insurance. Or do I?
When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed?
After “terrible service” at Panera, can this customer get a fresh start?
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint?
It’s mom vs. Frigidaire. Who will win?
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance?
Help, my Yoga app stopped working. Can you fix that?
When Ana Maria Roque’s yoga app stops working, she calls this advocate for help. But can the problems with this nonworking program be untangled?
Why won’t Groupon accept my cancellation?
Just before Richard Garber’s Groupon for a two-night stay at the Scottsdale Marriott expires, he falls ill. He can’t contact Groupon in time to cancel. Is he still entitled to a refund?
A frozen video game and a long wait for help
When Linda Cameron’s video game freezes, she turns to the seller for help. But despite a promise of a prompt reply, it ignores her. What now?
This oven’s a dud. Why won’t KitchenAid fix it?
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out.
Why doesn’t my KitchenAid dishwasher work? Could be user error.
Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery.