Search Results for: enterprise
Am I responsible for damage under my rental car?
Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He’s sure it isn’t his fault, but the car rental company begs to differ. It wants him to pay $826.
Losing it over car rental “loss of use”
After Ben Harris dropped off his Mazda 3 rental at the airport in Maui last December, a Hertz agent pointed to some scuffed paint on the underside of the front bumper. Although the employee asked Harris to fill out an incident report, he assured Harris that it was just a formality, and that he wouldn’t get a bill for the damage.
How travelers can challenge the industry’s “act of God” excuses
It’s the time of year when the travel industry likes to play the weather card. Couldn’t check into your hotel? Blame it on that distant tornado. Flight canceled? It’s the hurricane’s fault, even though it’s hundreds of miles away. A big repair bill for your rental car? Thank last week’s hailstorm.
7 things you’ll love about the TSA
Special Agent Robert Flaherty knocked on my front door and handed me a subpoena. Nothing to love about the TSA, but they are wrong.
The latest car scam: hail damage?
A few years ago, car rental companies made a small but profitable change to their contracts. They said if one of their vehicles was damaged by an Act of God, you were on the hook for the car.
Wow, those car rental tolls can really add up!
It cost me $27.10 in tolls and fees to make the round trip between the Orlando airport and my home in Winter Springs, Fla., in a rental car last month.
Is “opt-out” always wrong? The Wall Street Journal doesn’t think so
Is pre-checking the box on an online transaction always unethical? I thought the answer to that question was obvious after the federal government weighed in on the issue, declaring it an “unfair and deceptive” practice, and the state of Minnesota fined two insurance companies for opt-out violations.
Ridiculous or not? Just ignore those dings and dents – your bill is in the mail
With all the recent stories about questionable damage claims on rental cars, it’s no surprise that motorists like Mike Weaver would insist on inspecting his vehicle before renting it. Or that he expects to note every ding and dent before he drives away.
The Travel Troubleshooter: I signed the damage form — now they want me to pay
When Leigh Barber returns his rental van to Enterprise, he discovers a small scratch that was overlooked when he picked up the vehicle. He signs a form acknowledging the damage, but with the assurance from a manager that thee scratch can be “buffed out.” Now Enterprise wants him to pay. Does he have to?