7 ways to find excellent customer service on the road
When I think of great customer service, I remember Alamo.
When I think of great customer service, I remember Alamo.
There’s a war of scents going on at 36,000 feet. But what should you do when air travel smells bad?
Someone has to say it, so I will: Please, stop trying to switch airline seats. Here’s why — and how you can still get a decent seat.
Many airlines have hidden fees. But now Congress wants to undo the full-fare advertising rule — and that would make it even easier.
Booking a tour is supposed to make your trip easier. It would have definitely helped Howard Leight avoid the panicked moment when he thought he would miss his flight from London to Philadelphia.
Think the real world is a dangerous place for travelers? Try visiting the virtual one, a destination filled with shady travel offers and criminals who want to steal your personal information.It’s the time of year when people start planning their summer vacations, and with everyone watching the bottom line, the temptation to save a few dollars by booking online is strong. That might include searching the underside of the internet for a bargain.
Although we almost never get involved in loyalty program cases, Nancy Taylor’s was an exception. And even though we tried to help, our advocacy team came up empty-handed.