Should airline extend elite benefits for soldier in war zone?
Airlines offer waivers of their often incomprehensible rules. Robert wants this to be one of the times, and he’d like me to help him.
Search Results for: loyalty programs
Where are the frequent flier miles I won?
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?
Why are families drowning in travel fees?
After Eric Kodish finished making his reservation at the Sheraton Princess Kaiulani in Honolulu’s Waikiki Beach for the upcoming Christmas holiday, he tried to tie up one loose end: ensuring the two rooms he’d booked for his family were connected.
The Travel Troubleshooter: Oh no, my hotel rewards have been downgraded!
When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?
Gotcha! 5 new airline fees and how to avoid paying them
The airline industry is profitable again, thanks in no small part to the billions of dollars in fees it collects from passengers every year. And it’s not just reservation change fees ($2.3 billion), checked baggage ($2.7 billion) and “miscellaneous” fees (almost $3 billion) that air travelers shelled out in 2009; now carriers are getting even more creative with their charges, imposing them for everything from redeeming frequent flier miles to carrying a bag on the plane.
Ticketmaster on hidden fees: “We get it” — is the travel industry next?
To get an idea where this nonsense with hidden fees is headed, consider what just happened at Ticketmaster.