Zoom Video Communications

Zoom Video Communications operates a video conferencing platform that provides cloud video conferencing, online meetings, and group messaging.

How to reach a person at Zoom Video Communications

Main: (888) 799-9666

Zoom Video Communications Responsiveness rating

rating
3/5

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Zoom Video Communication mailing address

55 Almaden Boulevard
6th Floor
San Jose, CA 95113

Zoom Video Communication social media channels

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Zoom Video Communication executive customer service contacts

Primary Contact
Kara Allen
Head of Customer Support
55 Almaden Boulevard
6th Floor
San Jose, CA 95113
kara.allen@zoom.us

Chief Executive
Eric Yuan
55 Almaden Boulevard
6th Floor
San Jose, CA 95113
eric.yuan@zoom.us

Frequently asked questions about Zoom Video Communication

How do I contact Zoom customer services?

Contact Zoom customer services by visiting the Zoom Support Contact Us page to explore options like web tickets, live chat, and phone support. Alternatively, call Zoom support at (888) 799-9666.

Does Zoom have 24/7 support?

Yes, Zoom offers 24/7 phone support for both paid and free users in various regions worldwide.

How do I get a Zoom U.S. number?

To get a Zoom U.S. number, sign up for a Zoom Phone account. You can then make and receive calls using Zoom Phone, which includes unlimited domestic calls, SMS messaging, voicemail transcription, and more.

Is Zoom number toll-free?

Zoom provides both toll and toll-free numbers. Toll-free numbers are available for many countries, including the United States.

Does Zoom have phone calls?

Yes, Zoom offers phone calls through its Zoom Phone service. You can make and receive calls using Zoom Phone.

Can Zoom be done over the phone?

Yes. You can join Zoom meetings or webinars by phone, even without a computer. Dial in using the provided numbers and follow the prompts.

Does Zoom phone work internationally?

Yes, Zoom Phone works internationally. You can make calls globally using Zoom Phone.

What is Zoom USA?

Zoom USA refers to the operations and services provided by Zoom Video Communications in the United States.

How do I call out of the country on Zoom?

To call out of the country on Zoom, use Zoom Phone or join a Zoom meeting by phone. Select the appropriate country code and dial the provided number.

What is a Zoom phone?

Zoom Phone is a cloud-based phone system that enables voice communications, including unlimited domestic calls, voicemail transcription, and more.

How do I make a Zoom call for free?

You can make free Zoom calls by joining Zoom meetings using the provided dial-in numbers. Zoom Phone also offers unlimited domestic calls for subscribers.

How much is the charge for Zoom?

Zoom’s pricing varies based on the plan you choose. Basic plans are free, while paid plans offer additional features. Visit the Zoom pricing page for details.

Do you need an app to make a Zoom call?

No, you can join Zoom meetings by phone without using the app. Simply dial the provided numbers and follow the instructions.

Which countries do not allow Zoom?

While Zoom is widely accessible, some countries may have restrictions or limitations. It’s best to check local regulations or consult with Zoom support for specific country-related information.

Where is Zoom U.S. located?

Zoom Video Communications is headquartered in San Jose, Calif.

Is Zoom U.S. the same as Zoom Gov?

No, Zoom U.S. and Zoom Gov are separate offerings. Zoom Gov is designed for government agencies and meets specific security and compliance requirements.

How do I cancel my Zoom subscription?

To cancel your Zoom subscription, log in to your Zoom account, go to the Billing page, and follow the cancellation process.

Does Zoom have live support?

Yes, Zoom provides live support through phone, chat, and web tickets.

How do I open a support ticket with Zoom?

Visit the Zoom Support Contact Us page and select the appropriate option to open a support ticket.

What happens if you go over 40 minutes on Zoom?

In free Zoom meetings, the 40-minute time limit applies. After 40 minutes, the meeting will automatically end unless you have a paid subscription.

Is Zoom customer service 24 hours?

Yes, Zoom’s customer service operates 24/7, providing support via phone, chat, and other channels.

What is the difference between Zoom and Zoom Pro?

Zoom Pro is a paid plan that offers additional features beyond the free Basic plan. These features include longer meeting durations, increased cloud storage, and admin controls.

What should I do if I experience technical issues during a Zoom meeting?

Try the following steps:

  • Ensure your internet connection is stable.
  • Check your audio and video settings.
  • Restart the Zoom application.
  • Refer to the Zoom Help Center for troubleshooting guides.
  • Contact Zoom support if the issue persists.

How to get professional help with your Zoom Video Communications problem

If you need help with Zoom Video Communications, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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