Yarnspirations Customer Service Contacts

Spinrite is the parent company of Yarnspirations.

Call (888) 368-8401 or email inquire@yarnspirations.com.

Orders can be placed directly through the Yarnspirations website, where you can browse the catalog of yarns, patterns, and tools.

Yarnspirations acknowledges shipping delays during high-volume periods on its checkout page. First, check your spam folder — reply emails from the company frequently land there. If you have waited more than 10 business days with no shipping confirmation and no reply, file a dispute with your credit card issuer or bank, as most card issuers have dispute windows of 60 to 120 days. If you want to try Yarnspirations again first, use the contact form and also email inquire@yarnspirations.com; sending to both increases your odds of a response.

Contact Yarnspirations at inquire@yarnspirations.com using the subject line “[Order Number] — Missing/Wrong Items” and attach your order confirmation. Do not return wrong items before getting authorization — Yarnspirations requires a return authorization number, and customers are generally responsible for return shipping costs. If you do not receive a reply within five business days, escalate to the BBB at bbb.org or to Elliott Advocacy’s free help service; BBB complaints on record show Yarnspirations does respond there when direct contact fails.

Yarnspirations’ phone system routes callers to voicemail and callbacks are not reliably returned. The most effective contact method based on recent complaints is the web contact form, followed by email at inquire@yarnspirations.com — sending to both simultaneously gives you the best chance of a response. If you receive only the automated high-volume reply and nothing follows within two business days, try emailing the Consumer Service Manager directly using the executive contact on this page. Phone hours are listed as Monday through Friday, 8 a.m. to 4 p.m. Eastern, but real-time human pickup is not guaranteed.

Yarnspirations has confirmed the existence of fraudulent websites and Facebook pages using its images and branding. The only legitimate purchase channels are yarnspirations.com, Michaels, Walmart, and Amazon. If you ordered through a site you found via a Facebook ad or a URL other than yarnspirations.com, contact your card issuer immediately to dispute the charge — do not wait for the seller to respond. You can also file a complaint with the FTC at reportfraud.ftc.gov.

Yarnspirations gives you a one-hour cancellation window from the time of order. After that, orders are sent to the warehouse and cannot be modified or cancelled. If you miss that window, your only options are to refuse delivery if the carrier allows it, or return the item within 45 days of receipt at your own expense. Review your order carefully before checking out.

Yarnspirations processes returns within up to 10 business days of receiving them, and the refund can then take an additional one to two billing cycles to appear in your account — meaning the full wait can exceed a month. If your carrier confirms delivery to the warehouse and you are still waiting beyond 10 business days with no acknowledgment, email inquire@yarnspirations.com with your tracking confirmation as proof of delivery. If that yields no response, filing a BBB complaint has a documented track record of getting refunds issued.

Yarnspirations does not backorder items. If a product sells out between the time you place your order and when it reaches the warehouse, the item is cancelled and you receive a partial refund, sometimes without a clear notification email. If the refund email did not arrive, check your spam folder, then contact Yarnspirations via the contact form to confirm the amount and timeline.