Wolverine World Wide is an American footwear manufacturer based in Rockford, Mich..
Wolverine World Wide Responsiveness rating
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What you need to know about Wolverine World Wide
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Wolverine World Wide
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Wolverine World Wide mailing address
9341 Courtland Drive N.E.
Rockford, MI 49351
Wolverine World Wide social media channels
Wolverine World Wide executive customer service contacts
Primary Contact
Kim Fletcher
Senior Director Customer Service
9341 Courtland Drive N.E.
Rockford, MI 49351
kim.fletcher@wwwinc.com
Secondary Contact
Dee Slater
Chief Information Officer and Senior Vice President, Central Services
9341 Courtland Drive N.E.
Rockford, MI 49351
dee.slater@wwwinc.com
Dee Slater has global responsibility for customer service
Alternative Contact
Isabel Soriano
President, International Group
9341 Courtland Drive N.E.
Rockford, MI 49351
Isabel.Soriano@wwwinc.com
Chief Executive
Christopher Hufnagel
9341 Courtland Drive N.E.
Rockford, MI 49351
christopher.hufnagel@wwwinc.com
What brands are Wolverine World Wide known for?
Wolverine is known for its own brand, Wolverine Boots and Shoes, as well as its subsidiaries’ brands: Bates, Chaco, Cushe, Grasshoppers, Hush Puppies, Hytest Safety Footwear, Keds, Merrell, Saucony, Sebago, Sperry Top-Sider, Stride Rite, Wolverine Boots and Shoes, and Wolverine Leathers. Licensed brands: Caterpillar and Harley-Davidson.
What are the Wolverine World Wide retail store names?
Sperry Top-Sider, Sperry Top-Sider/Saucony Outlets, Stride Rite, and Track ‘N Trail.
How can I contact Wolverine World Wide customer service?
Call (800) 789-8586 or email customerservice@wwwinc.com.
When can I contact Wolverine World Wide customer service?
Monday to Friday, 8 a.m. to 9 p.m.; Saturday to Sunday 9 a.m. to 6 p.m. (all times Eastern).
Does Wolverine World Wide have an online chat service?
Yes, you can access the online chat service here.
How can I return an item to Wolverine World Wide?
Here’s how to send back something to Wolverine World Wide:
- Make sure you haven’t worn the item and it’s less than 30 days since you bought it.
- Fill out the return form.
- Pack the item in its original box along with the completed return form and any labels or slips you have.
- Stick the prepaid FedEx label they give you on the outside of the box.
- Follow the label instructions. They’ll take shipping charges from your refund.
- Keep the receipt number from shipping for your records.
- Send your return to: WWW Internet Returns, 9300 Courtland Dr., Rockford, MI 49351.
Remember, if you return something after 30 days, you’ll get a store credit instead of a refund to your credit card. This credit is good for 90 days.
How can I place an order with Wolverine World Wide?
You can place an order through the respective brand’s website under Wolverine World Wide, by phone, or through authorized retailers.
What payment methods are accepted?
Most brand websites under Wolverine World Wide accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options like Apple Pay or Klarna.
What are the shipping options and delivery times?
Shipping options typically include standard, expedited, and express shipping. Delivery times vary based on the chosen shipping method and destination. Specific details can be found during the checkout process on its website.
How can I check the availability of a product?
Product availability can be checked directly on its website. If an item is out of stock, there may be an option to receive notifications when it becomes available again.
Where can I find size charts and product specifications?
Size charts and detailed product specifications are available on the product pages of the respective brand’s website. If you need additional information, customer service can assist.
Are there any warranty policies for Wolverine World Wide products?
Many brands under Wolverine World Wide offer warranties against manufacturing defects. Warranty details can be found on the brand’s website or by calling customer service at (800) 789-8586.
How do I track my order?
You can track your order through the confirmation email or by logging into your account on wolverineworldwide.com.
How to get professional help with your Wolverine World Wide problem
If you need help with Wolverine World Wide, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.