Wolverine World Wide

Wolverine World Wide is an American footwear manufacturer based in Rockford, Mich.

Telephone
Main : (616) 866-5500
Customer service : (800) 789-8586
Customer service : (800) 270-6575
Email
Mailing address
9341 Courtland Drive N.E.
Rockford, MI 49351
Website
wolverineworldwide.com

What you need to know about Wolverine World Wide

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Wolverine World Wide

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Wolverine World Wide customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kim Fletcher
Senior Director Customer Service
Secondary
Dee Slater
Chief Information Officer and Senior Vice President, Central Services
Chief Executive
Christopher Hufnagel

Frequently asked questions about Wolverine World Wide

Wolverine is known for its own brand, Wolverine Boots and Shoes, as well as its subsidiaries’ brands: Bates, Chaco, Cushe, Grasshoppers, Hush Puppies, Hytest Safety Footwear, Keds, Merrell, Saucony, Sebago, Sperry Top-Sider, Stride Rite, Wolverine Boots and Shoes, and Wolverine Leathers. Licensed brands: Caterpillar and Harley-Davidson.
Sperry Top-Sider, Sperry Top-Sider/Saucony Outlets, Stride Rite, and Track ‘N Trail.
Call (800) 789-8586 or email customerservice@wwwinc.com.
Monday to Friday, 8 a.m. to 9 p.m.; Saturday to Sunday 9 a.m. to 6 p.m. (all times Eastern).
Yes, you can access the online chat service here.
Here's how to send back something to Wolverine World Wide:
  1. Make sure you haven't worn the item and it's less than 30 days since you bought it.
  2. Fill out the return form.
  3. Pack the item in its original box along with the completed return form and any labels or slips you have.
  4. Stick the prepaid FedEx label they give you on the outside of the box.
  5. Follow the label instructions. They'll take shipping charges from your refund.
  6. Keep the receipt number from shipping for your records.
  7. Send your return to: WWW Internet Returns, 9300 Courtland Dr., Rockford, MI 49351.
Remember, if you return something after 30 days, you'll get a store credit instead of a refund to your credit card. This credit is good for 90 days.
You can place an order through the respective brand’s website under Wolverine World Wide, by phone, or through authorized retailers.
Most brand websites under Wolverine World Wide accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options like Apple Pay or Klarna.
Shipping options typically include standard, expedited, and express shipping. Delivery times vary based on the chosen shipping method and destination. Specific details can be found during the checkout process on its website.
Product availability can be checked directly on its website. If an item is out of stock, there may be an option to receive notifications when it becomes available again.
Size charts and detailed product specifications are available on the product pages of the respective brand’s website. If you need additional information, customer service can assist.
Many brands under Wolverine World Wide offer warranties against manufacturing defects. Warranty details can be found on the brand's website or by calling customer service at (800) 789-8586.
You can track your order through the confirmation email or by logging into your account on wolverineworldwide.com.

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