Wolverine World Wide Customer Service Contacts

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Wolverine World Wide, Inc. is an American footwear manufacturer based in Rockford, Michigan. Wolverine is known for its own brand, Wolverine Boots and Shoes, as well as its subsidiaries’ brands: Bates, ChacoCushe, Grasshoppers, Hush Puppies, Hytest Safety Footwear, Keds, Merrell, Saucony, Sebago, Sperry Top-Sider, Stride Rite, Wolverine Boots and Shoes, and Wolverine Leathers. Licensed brands: Caterpillar and Harley-Davidson. Retail stores: Sperry Top-Sider, Sperry Top-Sider/Saucony Outlets, Stride Rite, and Track ‘N Trail.

Responsiveness rating


What you need to know about Wolverine World Wide

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Wolverine World Wide

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


9341 Courtland Drive N.E.
Rockford, MI 49351

Phone Contacts

Main: (616) 866-5500
Customer Service: (800) 789-8586
Toll Free: (800) 270-6575

Customer Service Resources

Merrell Customer Service location:
1400 Industries Road
Richmond, IN 47374

[email protected]


Social Media Contacts


Executive Contacts

Primary Contact
Kim Fletcher
Senior Director Customer Service
9341 Courtland Drive N.E.
Rockford, MI 49351
[email protected]

Secondary Contact
Dee Slater
Senior Vice President of Supply Chain and Shared Services
9341 Courtland Drive N.E.
Rockford, MI 49351
[email protected]

Dee Slater has global responsibility for Customer Service

Michael Jeppesen
Group President ­Global Operations Group and Wolverine Heritage Group
9341 Courtland Drive N.E.
Rockford, MI 49351
[email protected]

Jeppesen is responsible for the Global Operations platform for all brands under Wolverine including Customer Service.

Chief Executive
Blake Krueger
Chairman of the Board, Chief Executive Officer and President
9341 Courtland Drive N.E.
Rockford, MI 49351
[email protected]