Wizz Air Customer Service Contacts

Wizz Air is a Hungarian airline that operates both domestic and international flights across Europe and beyond. Wizz Air is based in Hungary.

How to reach a person at Wizz Air

Wizz Air Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.

What you need to know about Wizz Air

Wizz Air’s customer service offers support primarily through online channels, including its website and mobile app. Customers can manage bookings, request refunds, and access FAQs.

Wizz Air’s customer service response times

Wizz Air’s customer service response times can vary depending on the platform used:

  1. Email support (info@wizzair.com) Wizz Air typically takes a few days to respond to email inquiries, with delays possible during busy periods.
  2. Live chat: Available on the website and mobile app, live chat support generally offers quicker responses, but wait times can still vary depending on demand.
  3. Social media: Wizz Air’s social media teams, particularly on Twitter and Facebook, tend to respond faster, usually within a few hours, though it can take longer during high-volume periods.
  4. Help center/FAQ: For many common issues, the Wizz Air help center provides instant responses through automated FAQs, offering quick self-service options.

In general, response times can be slower during peak travel seasons or when dealing with complex issues like cancellations or refunds.

How to resolve a problem with Wizz Air

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Wizz Air mailing address

6, Lechner Ödön fasor
Budapest, Hungary HU-1095

Wizz Air loyalty program

Wizz Air has a loyalty program called Wizz Discount Club, which offers members discounted fares, priority boarding, and other benefits on flights.

Wizz Air social media channels

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Wizz Air executive customer service contacts

Primary Contact
Zsuzsa Poós
Chief Customer and Marketing Officer
6, Lechner Ödön fasor
Budapest, Hungary HU-1095
zsuzsa.poos@wizzair.com

LinkedIn

Chief Executive
József Váradi
6, Lechner Ödön fasor
Budapest, Hungary HU-1095
jozsef.varadi@wizzair.com

Wizz Air customer service policies

What do Wizz Air's General Conditions of Carriage cover?

Wizz Air’s General Conditions of Carriage govern passenger rights, responsibilities, and the airline’s obligations regarding booking, cancellations, baggage, delays, and compensation.

What does Wizz Air's privacy notice explain?

Wizz Air’s privacy notice explains how the airline collects, uses, and protects passengers’ personal data, including for bookings, marketing, and legal compliance.

What does Wizz Air's modern slavery statement outline?

Wizz Air’s modern slavery statement outlines the company’s commitment to preventing slavery and human trafficking in its operations and supply chain, emphasizing ethical business practices and compliance with relevant laws.

What does Wizz Air's self-help booking allow passengers to do?

Wizz Air’s self-help booking allows passengers to manage and modify their bookings online, including changing flight details, adding services, and handling cancellations or refunds without direct customer service assistance.

What does Wizz Air's baggage self-help link allow passengers to manage?

Wizz Air’s baggage self-help link allows passengers to manage their baggage options online, including adding, modifying, or paying for additional baggage and checking baggage policies.

What payment methods does Wizz Air accept and how long is the processing time?

Wizz Air accepts various payment methods, and processing times may vary. Read more here.

What should I do if I require special assistance?

Wizz Air offers special assistance to ensure a smooth and comfortable journey for passengers who need extra support.

Can I check-in online?

Wizz Air allows passengers to check in online through its website or mobile app, typically available 30 days to 3 hours before the flight.

Frequently asked questions about Wizz Air

When can I contact Wizz Air customer service?

Wizz Air customer service is available 24/7.

How can I contact Wizz Air customer service?

Does Wizz Air have an online contact form?

Yes, you can find the online contact form here.

When can I contact Wizz Air customer service?

Wizz Air customer service is available 24/7.

What should I know before I contact Wizz Air customer service?

A 15 euro fee is charged per transaction for requests that are also available online. The call center fee is nonrefundable.

How do I book a flight with Wizz Air?

You can book a flight with Wizz Air through the official website, mobile app, or by sending an email to info@wizzair.com. Additionally, bookings can be made via travel agents.

How do I check in for my Wizz Air flight?

Check in online via the website or mobile app between 30 days and 3 hours before departure. Airport check-in is also available but may incur additional fees.

What is Wizz Air's baggage policy?

Wizz Air offers several baggage options: one free carry-on bag (40x30x20 cm), and additional paid options for larger carry-on and checked baggage. The weight and size allowances for checked baggage vary, and specific policies can be checked on the website.

How do I change or cancel my Wizz Air booking?

To change or cancel your booking, visit the Manage my booking section on the Wizz Air website or mobile app. Changes and cancellations may be subject to fees and fare differences, depending on the fare type and time of modification.

What should I do if my baggage is lost or damaged?

If your baggage is lost or damaged, report it immediately to the Wizz Air baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR) before leaving the airport.

Does Wizz Air offer special assistance for passengers with disabilities?

Yes, Wizz Air provides special assistance for passengers with disabilities. You should request any required assistance at least 48 hours before your flight by contacting customer service.

What are the in-flight services offered by Wizz Air?

Wizz Air offers a buy-on-board menu with a selection of meals, snacks, and beverages. It also offers WIZZ Cafe and WIZZ Boutique on most flights for additional purchases.

How can I join the WIZZ Discount Club?

You can join the WIZZ Discount Club by purchasing a membership during the flight booking process or through the WIZZ Discount Club section on the website. Members receive discounts on fares and selected services.

How to get professional help with your Wizz Air problem

If you need help with Wizz Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.