Wizz Air

Wizz Air is an ultra-low-cost airline founded in 2003 and headquartered in Budapest, Hungary. It serves destinations in Europe, the Middle East, North Africa, the Caucasus and Central Asia.

Telephone
UK call center (24/7) : +44 333 300 0233
Mailing address
6, Lechner Ödön fasor
Budapest, 1095
Hungary
Website
wizzair.com

What you need to know about Wizz Air

Wizz Air's customer service offers support primarily through online channels, including its website and mobile app. Customers can manage bookings, request refunds, and access FAQs.

How to resolve a problem with Wizz Air

Try self-service first

Use our proven resolution methods, or Wizz Air’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Wizz Air respond?

Email support

Wizz Air does not publish a general customer service inbox. It routes routine inquiries through its online claim form, the Amelia virtual assistant and its country call centers. It says it aims to process claims and written requests within 30 days. Its contact page lists two role-based addresses: specialassistance@wizzair.com, for special assistance requests only, and iasl@wizzair.com, for compensation requests under Israel's Aviation Services Law on flights to or from Israel.

Live chat

Live chat is a virtual assistant named Amelia, launched by clicking "Start chat" on the Wizz Air contact page. It is available 24/7 for booking, flight status, baggage, and WIZZ services questions.

Social media

Wizz Air's social media teams, particularly on X and Facebook, tend to respond faster, usually within a few hours, though response times can be longer during high-volume periods.

Help center/FAQ

Wizz Air’s help centre/FAQ provides quick answers to common questions regarding bookings, baggage, check-in, payments, flight changes and cancellations, refunds, and travel requirements.

Verified contacts

Wizz Air customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Piotr Trawka
Customer & Product Officer
Secondary
Diarmuid O’Conghaile
Chief Operations Officer
Chief Executive
József Váradi
Chief Executive Officer

Additional contacts

Veronika Špaňárová
Chief Financial Officer

Wizz Air customer service policies

Wizz Air's General Conditions of Carriage govern passenger rights, responsibilities, and the airline's obligations regarding booking, cancellations, baggage, delays, and compensation.

Wizz Air loyalty program

Wizz Air has a tiered membership program called Wizz Discount Club, which includes both free and paid options. The program offers members discounted fares, discounted checked baggage, and priority customer care. Its tiers include Light, Standard, Standard Plus, Premium, and Premium Plus, with additional benefits available at higher levels.

Frequently asked questions about Wizz Air

The Amelia virtual assistant is available 24/7. The UK call center is open 24 hours a day, seven days a week. Hours for other country call centers are listed on the Wizz Air contact page. Group bookings are handled from 4 a.m. to 9 p.m. UTC daily, in English only.

Wizz Air directs customers to its country-specific call centers, the Amelia live chat on its contact page, and an online claims form. The UK call center number is +44 333 300 0233, charged at local rates. Wizz Air does not list a U.S. call center. The Wizz Air contact page lists all country numbers and links to the live chat.
Yes. Wizz Air takes claims and written requests through an online claim form linked from its contact page. It aims to process them within 30 days.
Wizz Air charges a nonrefundable call center fee for transactions that can also be completed online. Confirm the current amount on the Wizz Air contact page before calling.
You can book a flight with Wizz Air through the wizzair.com website or the Wizz Air mobile app. Bookings can also be made through travel agents.
Check in online via the website or mobile app. If you bought a seat, online check-in opens 30 days before departure. If you didn't, it opens 24 hours before. Either way, it closes 3 hours before departure. Airport check-in usually opens 2 hours and closes 40 minutes before departure, though some airports differ, and it may incur additional fees.
Every Wizz Air passenger can bring one small personal bag (40 x 30 x 20 cm) free of charge, which must fit under the seat. A larger cabin bag (55 x 40 x 23 cm) and priority boarding are available as paid extras or as part of higher fare bundles. Checked baggage is sold by weight (10 kg, 20 kg, 26 kg, or 32 kg), and prices and full rules are on the Wizz Air baggage page.
To change or cancel your booking, visit the Manage my booking section on the Wizz Air website or mobile app. Changes and cancellations may be subject to fees and fare differences, depending on the fare type and time of modification.
Wizz Air handles refund and compensation claims through an online claim form linked from the contact page. For flights covered by EU Regulation 261/2004, passengers may be entitled to compensation of €250 to €600 for cancellations and long delays caused by Wizz Air, separate from the cost of the ticket. Claims can be filed through the Wizz Air contact page.
If your baggage is lost or damaged, report it immediately to the Wizz Air baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR) before leaving the airport.
Yes. Passengers should request special assistance at least 48 hours before the flight by emailing specialassistance@wizzair.com, using the Wizz Air live chat, or calling the country-specific call center. The email is for special assistance requests only and won't be used to address other complaints.
Wizz Air offers a buy-on-board menu with a selection of meals, snacks, and beverages. It also offers WIZZ Cafe and WIZZ Boutique on most flights for additional purchases.
You can join the WIZZ Discount Club by purchasing a membership during the flight booking process or through the WIZZ Discount Club section on the website. Members receive discounts on fares and selected services.

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