Wizz Air is an ultra-low-cost airline founded in 2003 and headquartered in Budapest, Hungary. It operates more than 1,000 routes serving approximately 200 destinations across 50-plus countries in Europe, the Middle East, North Africa, the Caucasus, and Central Asia.
How to reach a person at Wizz Air
Wizz Air Responsiveness rating
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What you need to know about Wizz Air
Wizz Air’s customer service offers support primarily through online channels, including its website and mobile app. Customers can manage bookings, request refunds, and access FAQs.
- Wizz Air’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Wizz Air with our insider guide or through our executive contacts.
- Wizz Air’s customer service policies are standard. Here are our frequently asked questions about Wizz Air.
Wizz Air’s customer service response times
Wizz Air’s customer service response times can vary depending on the platform used:
| Phone support United Kingdom: +44 333 300 0233 (English, 24/7; other languages Mon-Fri 9:00-18:00) Hungary: +36 1 6777 505 Germany: +49 800 088 8333 Italy: +39 020 068 9768 (special assistance / PRM support line) Spain: +34 900 645 333 | Wizz Air doesn’t publish one global customer service number. Its contact page lists country-specific lines. The full list is on the Wizz Air contact page: https://wizzair.com/en-gb/information-and-services/contact/contact-us. Wizz Air currently does not operate regular scheduled passenger routes to the United States, although Wizz Air UK received tentative U.S. Department of Transportation approval in March 2026 to operate flights between the UK and the U.S., including planned charter services connected to the 2026 FIFA World Cup. |
| Email support | Wizz Air does not publish a general customer service inbox. It routes routine inquiries through the online claim form and the Amelia virtual assistant. Three role-based addresses are in active use: customerrelations@wizzair.com for unresolved complaints, specialassistance@wizzair.com for accessibility requests, and iasl@wizzair.com for Israel-based bookings handled by the local handling agent. |
| Live chat | Live chat is a virtual assistant named Amelia, launched by clicking “Start chat” on the contact page: https://wizzair.com/en-gb/information-and-services/contact/contact-us which is available 24/7 for booking, flight status, baggage, and WIZZ services questions. |
| Social media | Wizz Air’s social media teams, particularly on X and Facebook, tend to respond faster, usually within a few hours, though response times can be longer during high-volume periods. |
| Help center/FAQ | Wizz Air’s help centre/FAQ provides quick answers to common questions regarding bookings, baggage, check-in, payments, flight changes and cancellations, refunds, and travel requirements. |
In general, response times can be slower during peak travel seasons or when dealing with complex issues like cancellations or refunds.
How to resolve a problem with Wizz Air
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Wizz Air mailing address
6, Lechner Ödön fasor
Budapest, Hungary HU-1095
Wizz Air loyalty program
Wizz Air has a tiered membership program called Wizz Discount Club, which includes both free and paid options. The program offers members discounted fares, discounted checked baggage, and priority customer care. Its tiers include Light, Standard, Standard Plus, Premium, and Premium Plus, with additional benefits available at higher levels.
Wizz Air social media channels
Wizz Air executive customer service contacts
Primary Contact
Veronika Špaňárová
Chief Financial Officer
6, Lechner Ödön fasor
Budapest, Hungary HU-1095
veronika.spanarova@wizzair.com
Secondary Contact
Diarmuid O’Conghaile
Group Chief Operations Officer
6, Lechner Ödön fasor
Budapest, Hungary HU-1095
diarmuid.oconghaile@wizzair.com
Chief Executive
József Váradi
Chief Executive Officer
6, Lechner Ödön fasor
Budapest, Hungary HU-1095
jozsef.varadi@wizzair.com
When can I contact Wizz Air customer service?
Wizz Air customer service is available 24/7.
How can I contact Wizz Air customer service?
Wizz Air directs customers to its country-specific call centers, the Amelia live chat on its contact page, and an online claims form. The UK call center number is +44 333 300 0233. The contact page with all country numbers and the live chat is at https://wizzair.com/en-gb/information-and-services/contact/contact-us.
Does Wizz Air have an online contact form?
Yes, you can find the online contact form here.
What should I know before I contact Wizz Air customer service?
Wizz Air charges a nonrefundable call center fee for transactions that can also be completed online. Confirm the current amount on the Wizz Air contact page before calling.
How do I book a flight with Wizz Air?
You can book a flight with Wizz Air through the wizzair.com website or the Wizz Air mobile app. Bookings can also be made through travel agents.
How do I check in for my Wizz Air flight?
Check in online via the website or mobile app between 30 days and 3 hours before departure. Airport check-in is also available but may incur additional fees.
What is Wizz Air's baggage policy?
Every Wizz Air passenger can bring one small personal bag (40 x 30 x 20 cm) free of charge, which must fit under the seat. A larger cabin bag (55 x 40 x 23 cm) and priority boarding are available as paid extras or as part of higher fare bundles. Checked baggage is sold by weight (10 kg, 20 kg, 26 kg, or 32 kg), and prices and full rules are on the Wizz Air baggage page.
How do I change or cancel my Wizz Air booking?
To change or cancel your booking, visit the Manage my booking section on the Wizz Air website or mobile app. Changes and cancellations may be subject to fees and fare differences, depending on the fare type and time of modification.
How do I claim a refund or compensation for a delayed or canceled flight?
Wizz Air handles refund and compensation claims through an online claim form linked from the contact page. For flights covered by EU Regulation 261/2004, passengers may be entitled to compensation of €250 to €600 for cancellations and long delays caused by Wizz Air, separate from the cost of the ticket. Claims can be filed at https://wizzair.com/en-gb/information-and-services/contact/contact-us.
What should I do if my baggage is lost or damaged?
If your baggage is lost or damaged, report it immediately to the Wizz Air baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR) before leaving the airport.
Does Wizz Air offer special assistance for passengers with disabilities?
Yes. Passengers should request special assistance at least 48 hours before the flight by emailing specialassistance@wizzair.com, using the Wizz Air live chat, or calling the country-specific call center. The email is for special assistance requests only and won’t be used to address other complaints.
What are the in-flight services offered by Wizz Air?
Wizz Air offers a buy-on-board menu with a selection of meals, snacks, and beverages. It also offers WIZZ Cafe and WIZZ Boutique on most flights for additional purchases.
How can I join the WIZZ Discount Club?
You can join the WIZZ Discount Club by purchasing a membership during the flight booking process or through the WIZZ Discount Club section on the website. Members receive discounts on fares and selected services.
How to get professional help with your Wizz Air problem
If you need help with Wizz Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Wizz Air?
Submit your review | |
Tripadvisor Review
Title: Wrongfully Refused Boarding and Extremely Poor Customer Service at Luton Airport
I had a very disappointing experience with Wizz Air at Luton Airport on my flight to Prishtina.
While waiting to board, a female passenger asked whether I could take her cabin bag. I never took possession of the bag and it was never in my possession. Despite this, Wizz Air staff accused me of taking another passenger’s bag and refused to allow me to board the aircraft.
I repeatedly explained that the bag was not mine and that I had not accepted it. No police or airport security were called, and no proper investigation appeared to take place. Nevertheless, I was denied boarding and prevented from travelling.
After being refused boarding, I was then required to wait approximately 2½ hours to recover my checked luggage. During this time, I sought assistance from a supervisor at Check-in Desk 10, but I found her attitude dismissive, unhelpful, and extremely rude. Rather than attempting to assist or explain the situation, I felt that my concerns were ignored.
I had also paid extra for Wizz Priority, expecting a smoother and more professional travel experience. Instead, I missed my flight, suffered significant inconvenience, distress, and wasted several hours at the airport.
I have submitted a formal complaint to Wizz Air and requested that all CCTV footage, boarding records, and incident reports relating to this incident be preserved.
Based on my experience, the handling of this matter was unacceptable and fell far below the level of customer service I would expect from an international airline
