Wizz Air Customer Service Contacts

Wizz Air is a low-cost airline based in Hungary.

How to reach a person at Wizz Air

Wizz Air Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Wizz Air

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Wizz Air

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Wizz Air mailing address

6, Lechner Ödön fasor
Budapest, Hungary HU-1095

Wizz Air social media channels

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Wizz Air executive customer service contacts

Primary Contact
Zsuzsa Poós
Chief Customer and Marketing Officer
6, Lechner Ödön fasor
Budapest, Hungary HU-1095
zsuzsa.poos@wizzair.com

LinkedIn

Chief Executive
József Váradi
6, Lechner Ödön fasor
Budapest, Hungary HU-1095
jozsef.varadi@wizzair.com

Frequently asked questions about Wizz Air

When can I contact Wizz Air customer service?

Wizz Air customer service is available 24/7.

How can I contact Wizz Air customer service?

Does Wizz Air have an online contact form?

Yes, you can find the online contact form here.

When can I contact Wizz Air customer service?

Wizz Air customer service is available 24/7.

What should I know before I contact Wizz Air customer service?

A 15 euro fee is charged per transaction for requests that are also available online. The call center fee is nonrefundable.

How do I book a flight with Wizz Air?

You can book a flight with Wizz Air through the official website, mobile app, or by sending an email to info@wizzair.com. Additionally, bookings can be made via travel agents.

How do I check in for my Wizz Air flight?

Check in online via the website or mobile app between 30 days and 3 hours before departure. Airport check-in is also available but may incur additional fees.

What is Wizz Air's baggage policy?

Wizz Air offers several baggage options: one free carry-on bag (40x30x20 cm), and additional paid options for larger carry-on and checked baggage. The weight and size allowances for checked baggage vary, and specific policies can be checked on the website.

How do I change or cancel my Wizz Air booking?

To change or cancel your booking, visit the Manage my booking section on the Wizz Air website or mobile app. Changes and cancellations may be subject to fees and fare differences, depending on the fare type and time of modification.

What should I do if my baggage is lost or damaged?

If your baggage is lost or damaged, report it immediately to the Wizz Air baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR) before leaving the airport.

Does Wizz Air offer special assistance for passengers with disabilities?

Yes, Wizz Air provides special assistance for passengers with disabilities. You should request any required assistance at least 48 hours before your flight by contacting customer service.

What are the in-flight services offered by Wizz Air?

Wizz Air offers a buy-on-board menu with a selection of meals, snacks, and beverages. It also offers WIZZ Cafe and WIZZ Boutique on most flights for additional purchases.

How can I join the WIZZ Discount Club?

You can join the WIZZ Discount Club by purchasing a membership during the flight booking process or through the WIZZ Discount Club section on the website. Members receive discounts on fares and selected services.

How to get professional help with your Wizz Air problem

If you need help with Wizz Air, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help