Wizz Air is an ultra-low-cost airline founded in 2003 and headquartered in Budapest, Hungary. It operates more than 1,000 routes serving approximately 200 destinations across 50-plus countries in Europe, the Middle East, North Africa, the Caucasus, and Central Asia.
Wizz Air's customer service offers support primarily through online channels, including its website and mobile app. Customers can manage bookings, request refunds, and access FAQs.
Wizz Air does not publish a general customer service inbox. It routes routine inquiries through the online claim form and the Amelia virtual assistant. Three role-based addresses are in active use: customerrelations@wizzair.com for unresolved complaints, specialassistance@wizzair.com for accessibility requests, and iasl@wizzair.com for Israel-based bookings handled by the local handling agent.
Wizz Air's social media teams, particularly on X and Facebook, tend to respond faster, usually within a few hours, though response times can be longer during high-volume periods.
Help center/FAQ
Wizz Air’s help centre/FAQ provides quick answers to common questions regarding bookings, baggage, check-in, payments, flight changes and cancellations, refunds, and travel requirements.
Wizz Air's self-help booking allows passengers to manage and modify their bookings online, including changing flight details, adding services, and handling cancellations or refunds without direct customer service assistance.
Wizz Air customer service policies
Wizz Air's General Conditions of Carriage govern passenger rights, responsibilities, and the airline's obligations regarding booking, cancellations, baggage, delays, and compensation.
Wizz Air loyalty program
Wizz Air has a tiered membership program called Wizz Discount Club, which includes both free and paid options. The program offers members discounted fares, discounted checked baggage, and priority customer care. Its tiers include Light, Standard, Standard Plus, Premium, and Premium Plus, with additional benefits available at higher levels.
Wizz Air charges a nonrefundable call center fee for transactions that can also be completed online. Confirm the current amount on the Wizz Air contact page before calling.
You can book a flight with Wizz Air through the wizzair.com website or the Wizz Air mobile app. Bookings can also be made through travel agents.
Check in online via the website or mobile app between 30 days and 3 hours before departure. Airport check-in is also available but may incur additional fees.
Every Wizz Air passenger can bring one small personal bag (40 x 30 x 20 cm) free of charge, which must fit under the seat. A larger cabin bag (55 x 40 x 23 cm) and priority boarding are available as paid extras or as part of higher fare bundles. Checked baggage is sold by weight (10 kg, 20 kg, 26 kg, or 32 kg), and prices and full rules are on the Wizz Air baggage page.
To change or cancel your booking, visit the Manage my booking section on the Wizz Air website or mobile app. Changes and cancellations may be subject to fees and fare differences, depending on the fare type and time of modification.
Wizz Air handles refund and compensation claims through an online claim form linked from the contact page. For flights covered by EU Regulation 261/2004, passengers may be entitled to compensation of €250 to €600 for cancellations and long delays caused by Wizz Air, separate from the cost of the ticket. Claims can be filed at https://wizzair.com/en-gb/information-and-services/contact/contact-us.
If your baggage is lost or damaged, report it immediately to the Wizz Air baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR) before leaving the airport.
Yes. Passengers should request special assistance at least 48 hours before the flight by emailing specialassistance@wizzair.com, using the Wizz Air live chat, or calling the country-specific call center. The email is for special assistance requests only and won't be used to address other complaints.
Wizz Air offers a buy-on-board menu with a selection of meals, snacks, and beverages. It also offers WIZZ Cafe and WIZZ Boutique on most flights for additional purchases.
You can join the WIZZ Discount Club by purchasing a membership during the flight booking process or through the WIZZ Discount Club section on the website. Members receive discounts on fares and selected services.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 13, 2024. Updated May 28, 2026.
