WeVenture is a company that provides travel and adventure experiences.
WeVenture Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about WeVenture
The company responds to most customer complaints in a satisfactory manner.
- WeVenture’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with WeVenture with our insider guide or through our executive contacts.
- WeVenture’s customer service policies are standard. Here are our frequently asked questions about Company.
WeVenture customer service response times
| Phone support | Usually 1 to 30 minutes. |
| Email support | Usually 1 to 5 business days. |
| Live chat support | Not available. |
| Social media | WeVenture is active on Facebook, Instagram, TikTok, and YouTube. Response times can range from a few hours to a few days depending on the platform and the nature of the inquiry. Access WeVenture’s social media here. |
| Help center/FAQ | Access WeVenture’s FAQ here. |
How to resolve a problem with WeVenture
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.WeVenture mailing address
7 N Christopher Columbus Blvd
Suite 7b
Philadelphia, PA 19106
WeVenture loyalty program
WeVenture does not have a loyalty program.
WeVenture social media channels
WeVenture executive customer service contacts
Primary Contact
Adam Clements
Destination Manager Philadelphia
7 N Christopher Columbus Blvd
Suite 7b
Philadelphia, PA 19106
adam.clements@we-venture.com
Secondary Contact
Stephanie Crouse
Accounting Manager
7 N Christopher Columbus Blvd
Suite 7b
Philadelphia, PA 19106
stephanie.crouse@we-venture.com
Chief Executive
Andy Maunder
7 N Christopher Columbus Blvd
Suite 7b
Philadelphia, PA 19106
andy.maunder@we-venture.com
WeVenture customer service policies
What is WeVenture's privacy policy?
WeVenture’s privacy policy covers how Urban Oyster LLC collects, uses, and stores personal information such as names, email addresses, phone numbers, and billing details. The company states it does not sell or share user data with third parties for marketing. Users may request access to, correction of, or deletion of their data. The policy also addresses cookies, location data, and compliance with applicable US, EU, and UK data protection laws.
What are WeVenture's terms and conditions?
WeVenture’s terms govern use of its website and tour bookings. By booking, customers enter a legally binding contract and must be at least 18 years old. The terms address payment requirements, itinerary changes, liability waivers, health and safety responsibilities, intellectual property, media release for photos taken during tours, and governing law (Pennsylvania). Disputes are subject to jurisdiction in Philadelphia, Pennsylvania.
What is WeVenture's cancellation and refund policy?
WeVenture’s cancellation terms vary by tour type. Public day tours require 24 hours’ notice for a full refund; private day tours require 48 hours. Multi-day tours are fully refundable if canceled more than 60 days before departure, minus a $100-per-person administrative fee; cancellations within 30 days receive no refund. No-shows are not refunded. WeVenture may also cancel tours due to unforeseen circumstances, in which case a full refund is issued.
WeVenture self-service links
How do I book a tour?
To book a tour, visit we-venture.com/philadelphia/ and select the experience you want. Public and private day tours require full payment at the time of booking. Multi-day tours require a $500-per-person deposit to secure your spot, with the balance due 60 days before your trip start date.
How do I find out what tours are available?
WeVenture offers public, private, custom, and multi-day experiences. You can browse all available tours at we-venture.com/philadelphia/. For multi-day tour options, visit we-venture.com/multi-day-experiences/.
How do I cancel or modify a booking?
To cancel, send written notice to info@we-venture.com. Public day tours require 24 hours’ notice for a full refund; private day tours require 48 hours. No-shows are not refunded. For full cancellation terms, see we-venture.com/terms-and-conditions.
How do I purchase a gift card?
WeVenture gift cards can be purchased at we-venture.com/gift-cards.
Does WeVenture have an online contact form?
Yes, you can find the online contact form here.
How can I contact WeVenture customer service?
Call (215) 399-1287 or email info@we-venture.com.
What should I do if I have a problem during my trip?
Contact WeVenture’s customer service at (215) 399-1287 or email info@we-venture.com.
How to get professional help with your WeVenture problem
If you need help with WeVenture, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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