WestJet Airlines

You can check in for your WestJet flight online or in the WestJet app starting 24 hours before departure. Visit the WestJet check-in page and enter your reservation code and last name. Airport check-in counters and self-serve kiosks are also available at most airports. If you run into trouble, call WestJet at (888) 937-8538.

WestJet's privacy statement describes the personal information the airline collects (booking and contact details, payment data, travel-document numbers, loyalty activity), how it uses that information (booking fulfillment, marketing, safety, legal compliance), how it shares data (with affiliates such as Sunwing Vacations Inc., service providers, and government agencies), and what choices guests have (access, correction, withdrawal of consent). It contains specific provisions for guests in the United Kingdom and European Economic Area and identifies a Privacy Officer for inquiries.

If you have any questions or want to make a new booking from within North America, you can call its toll-free number at (888) 937-8538. It is available 24/7. Those calling from outside North America should dial +1-403-444-2581. For WestJet Vacations bookings, call (877) 737-7001. This number is available from North America between 6 a.m. and 10 p.m. Mountain time, seven days a week.

No, WestJet does not currently offer a live chat feature.

WestJet flights can be changed or canceled up to two hours before the scheduled departure time. If you make changes within 24 hours of the original booking time, you will only need to pay any difference in fare.

Yes, WestJet operates international flights to various destinations.

WestJet will inform passengers of flight cancellations.

WestJet is considered a low-cost carrier rather than a full-service airline.

WestJet is a Canadian airline owned by Onex Corporation.

Yes, WestJet operates flights outside of Canada to various destinations in the Caribbean and  Central America, Europe, Mexico, United States and Asia.

Refund requests can be made through the WestJet website or by contacting customer service. Refund eligibility depends on the fare type and reason for cancellation.

WestJet Rewards is a loyalty program that allows you to earn WestJet dollars on flights and vacation packages. These dollars can be redeemed for future travel with WestJet.

You can join WestJet Rewards by signing up on the WestJet website. Membership is free and you can start earning WestJet dollars immediately after joining.

Yes, WestJet offers in-flight entertainment through WestJet Connect, which provides movies, TV shows, and other content. You can access it via your personal device using the WestJet app.

WestJet has said the breach exposed names, contact details, and travel documents for some passengers, but not payment information. WestJet notified U.S. residents on September 29, 2025. If you think you may be affected, monitor your accounts and request written confirmation through the share feedback form.

As of October 22, 2025, WestJet is 75 percent owned by Onex Corporation, with Delta Air Lines holding 12.7 percent, Korean Air 10 percent, and Air France-KLM 2.3 percent. The ownership change does not affect existing bookings or WestJet Rewards balances.

WestJet halted the non-reclining-seat rollout in December 2025 after modifying 21 aircraft. WestJet has not published a specific refund pathway for these seats. If you have an affected booking, contact WestJet through the feedback form or call (888) 937-8538 to request a different seat or escalate.

No. The loyalty program now uses WestJet points. Points can be applied to flights, seat selection, cabin upgrades, and merchandise. See WestJet Rewards.

First submit a written claim through the WestJet service request form. If WestJet's response is unsatisfactory, escalate to the Canadian Transportation Agency at otc-cta.gc.ca or (888) 222-2592. U.S. passengers can also file with the U.S. Department of Transportation's Aviation Consumer Protection Office at (855) 368-4200.

Chat handles new flight-only bookings, baggage allowance, simple cancellations and changes, name changes, seat selection, and trip preparation. Chat cannot help with partner-airline bookings, unaccompanied-minor bookings, pets as cargo, or bookings made through travel agents or third parties. English chat is open 6 a.m. to 8 p.m. mountain time. Start at the Contact us page.

Yes. WestJet's dedicated accessibility line for guests who can't access westjet.com is (866) 693-7853 (toll-free). General accessibility support is at (866) 666-6224 from North America or +1-403-444-2581 from outside North America.

WestJet notes that some fare bundles booked by phone are subject to a service fee. Booking directly on westjet.com or through the WestJet app avoids the fee in most cases. See Contact us by phone.

As of May 29, 2025, both Sunwing Vacations and Vacances WestJet Québec guests travel on WestJet aircraft. WestJet Vacations Inc. amalgamated with Sunwing Vacations Inc. on December 31, 2024; existing privacy and booking obligations transferred to Sunwing Vacations Inc.