WestJet Airlines Customer Service Contacts

WestJet Airlines is a Canadian low-cost carrier that provides scheduled and charter air service to destinations in Canada, the United States, Europe, Mexico, Central America and the Caribbean.

How to reach a person at WestJet Airlines

Main: (403) 444-2581

Customer service: (888) 937-8538

Toll-free: (888) 293-7853

WestJet Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about WestJet Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with WestJet Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

WestJet Airlines mailing address

22 Aerial Place NE
Calgary, Alberta T2E 3J1

WestJet Airlines social media channels

X


WestJet Airlines executive customer service contacts

Primary Contact
Angela R. Avery
Executive Vice President, External Affairs & Chief Legal Officer
22 Aerial Place NE
Calgary, Alberta T2E 3J1
Aavery@westjet.com
(281) 293-1440

(403) 991-7697

Secondary Contact
Diederik Pen
Executive Vice President & Chief Operating Officer
22 Aerial Place NE
Calgary, Alberta T2E 3J1
dpen@westjet.com

Chief Executive
Alexis von Hoensbroech
22 Aerial Place NE
Calgary, Alberta T2E 3J1
avonhoensbroech@westjet.com

Frequently asked questions about WestJet Airlines

How do I contact WestJet internationally?

If you have any questions or want to make a new booking from within North America, you can call its toll-free number at (888) 937-8538. It is available 24/7. Those calling from outside North America should dial +1-403-444-2581.

For WestJet Vacations bookings, call (877) 737-7001. This number is available from North America between 6 a.m. and 10 p.m. Mountain time, seven days a week.

Does WestJet have a live chat?

No, WestJet does not currently offer a live chat feature.

Do you have 24 hours to cancel with WestJet?

WestJet flights can be changed or canceled up to two hours before the scheduled departure time. If you make changes within 24 hours of the original booking time, you will only need to pay any difference in fare.

Does WestJet travel internationally?

Yes, WestJet operates international flights to various destinations.

Will WestJet notify me if my flight is canceled?

WestJet will inform passengers of flight cancellations.

Is WestJet a budget airline?

WestJet is considered a low-cost carrier rather than a full-service airline.

Which company owns WestJet?

WestJet is a Canadian airline owned by Onex Corporation.

Does WestJet fly outside of Canada?

Yes, WestJet operates flights outside of Canada to various destinations in the Caribbean and  Central America, Europe, Mexico, United States and Asia.

How do I request a refund from WestJet?

Refund requests can be made through the WestJet website or by contacting customer service. Refund eligibility depends on the fare type and reason for cancellation.

What is WestJet Rewards?

WestJet Rewards is a loyalty program that allows you to earn WestJet dollars on flights and vacation packages. These dollars can be redeemed for future travel with WestJet.

How do I join WestJet Rewards?

You can join WestJet Rewards by signing up on the WestJet website. Membership is free and you can start earning WestJet dollars immediately after joining.

Does WestJet offer in-flight entertainment?

Yes, WestJet offers in-flight entertainment through WestJet Connect, which provides movies, TV shows, and other content. You can access it via your personal device using the WestJet app.

How to get professional help with your WestJet Airlines problem

If you need help with WestJet Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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