WestJet Airlines Customer Service Contacts

WestJet’s privacy statement describes the personal information the airline collects (booking and contact details, payment data, travel-document numbers, loyalty activity), how it uses that information (booking fulfillment, marketing, safety, legal compliance), how it shares data (with affiliates such as Sunwing Vacations Inc., service providers, and government agencies), and what choices guests have (access, correction, withdrawal of consent). It contains specific provisions for guests in the United Kingdom and European Economic Area and identifies a Privacy Officer for inquiries.

WestJet does not publish a single refund-policy page. Cancellations made within 24 hours of booking are generally refundable. Later cancellations on non-refundable fares typically return value to a Travel Bank credit (linked to a guest’s WestJet Rewards ID, valid for 12 months, extendable once for a fee). Refunds to original payment apply where the Air Passenger Protection Regulations require them (for example, when WestJet cancels a flight for reasons within its control). Seat fees are not refundable within 24 hours of departure or on UltraBasic fares.

WestJet’s terms of use govern use of westjet.com. They grant a limited license to use the site, set out booking and ticketing rules, prohibit scraping and unauthorized use of WestJet trademarks, limit WestJet’s liability, and incorporate the privacy statement by reference. Use of the site is conditioned on acceptance of these terms.

You can check in for your WestJet flight online or in the WestJet app starting 24 hours before departure. Visit the WestJet check-in page and enter your reservation code and last name. Airport check-in counters and self-serve kiosks are also available at most airports. If you run into trouble, call WestJet at (888) 937-8538.

You can manage your WestJet trip — including changes, cancellations, seat selection, adding bags, and updating guest information — through Manage Trips using your reservation code and last name. Bookings made through travel agents, Expedia, AIR MILES, or another airline must be changed through that original booking source. For help, call WestJet at (888) 937-8538.

You can check your WestJet flight status in real time on the Flight status page using your flight number, route, or reservation code. The WestJet app sends automatic notifications for delays, gate changes, and cancellations if you have an account or have opted in at booking.

WestJet’s checked and carry-on baggage rules, weight and size limits, and fees vary by fare type and route. Full details are on the Baggage information page. You can prepay checked bags through Manage Trips up to 24 hours before departure, which is usually cheaper than paying at the airport.

You can retrieve a receipt for your WestJet flight on the Receipts page using your reservation code and last name. Receipts are typically available within 24 hours of booking and remain accessible for up to 13 months after travel.

WestJet’s service fees — including seat selection, bag fees, change and cancel fees, and phone-booking fees on some fare bundles — are listed on the Services and fees page. Fees vary by fare type, route, and whether the booking is changed before or after check-in.

You can submit expense receipts from a disrupted WestJet flight — including meals, hotel, and ground transportation — through the WestJet service request form. Keep itemized receipts; WestJet evaluates claims under the Air Passenger Protection Regulations and its own tariff.

You can report lost, damaged, or delayed baggage to WestJet at the airport baggage-services counter before leaving, or by calling WestJet at (866) 666-6224 from North America (or +1-403-444-2581 from outside North America). You can also submit a written report through the Share feedback form.

You can join WestJet Rewards for free at westjet.com. Membership lets you earn WestJet points on flights, vacation packages, and partner brands, and redeem points toward flights, seat selection, cabin upgrades, and merchandise.

WestJet’s on-hold self-serve hub lets you handle common requests — flight changes, cancellations, refund-eligibility questions, and Travel Bank credits — without waiting on the phone. Use it during peak hours or when WestJet posts a high-call-volume notice.