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Western Union Customer Service Contacts

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Western Union providing fast ways to move money around the world through more than 500,000 Western Union agent locations in more than 200 countries and territories.

Responsiveness rating

rating
3/5

Western Union often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Western Union

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Western Union

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

7001 East Belleview Avenue
Denver, CO 80237
https://www.westernunion.com

Phone Contacts

Main: (720) 332-1000
Toll Free: (800) 325-6000

Customer Service Resources

Contact form

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Agne Domarkiene
Global Customer Engagement Director
7001 East Belleview Avenue
Denver, CO 80237
[email protected]

Secondary Contact
Lisa Baker
Executive Resolution
7001 East Belleview Avenue
Denver, CO 80237
[email protected]

Khalid Fellahi
President of Consumer Money Transfer
7001 East Belleview Avenue
Denver, CO 80237
[email protected]

Chief Executive
Hikmet Ersek
CEO
7001 East Belleview Avenue
Denver, CO 80237
[email protected]

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This contact was published on January 30, 2016 and updated on June 9, 2023.