Western Union's U.S. contact page lists customer service phone numbers and live chat.
The sender begins the transaction by filling out a send money form and giving the agent cash to cover the transfer amount and any fees. The agent then promptly processes the transaction.
When using the Western Union money transfer service at an agent location, you don't need credit cards, debit cards, bank accounts, or memberships. However, you will need to present valid identification.
You can typically send any amount you want. However, for specific amounts and transactions, you might need to meet security compliance rules. This could mean providing extra information or documents.
Typically, money transfers are disbursed in cash, but in certain cases, they may be issued as a money transfer check, a combination of cash and check, or, in select locations, by direct deposit into the recipient’s bank account.
You can verify the status of your money transfer online anytime after it's been sent. Simply use your name and the tracking number (MTCN) printed on your receipt to check if the transfer has been paid.
Yes, you can start a Western Union transaction online:
Sign up for a free account or log in if you already have one.
Click 'send now' to begin the online transfer.
Enter where you want to send the money and how much.
Choose how you want to pay: online with your bank account, credit/debit card, or in person at a Western Union location.
Depending on how you pay, the money can arrive in minutes.
You can also use the Western Union app to send money, pay bills, check exchange rates, or start a transfer and pay in person.
To verify the status of your Western Union account, log in to your account on the website or mobile app. You can check your account details, transaction history, and any pending transactions.
Western Union accepts various payment methods, including bank transfers, credit/debit cards, and cash. The available payment methods may vary depending on your location and the service you use.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 30, 2016. Updated November 10, 2026.
