Western Union Customer Service Contacts

Western Union provides money transfer and bill paying services, both online and in person.

How to reach a person at Western Union

Toll Free: (800) 325-6000

Western Union Responsiveness rating


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What you need to know about Western Union

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Western Union

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Western Union mailing address

7001 East Belleview Avenue
Denver, CO 80237

Western Union social media channels


Western Union executive customer service contacts

Primary Contact
Agne Domarkiene
Global Customer Engagement Director
7001 East Belleview Avenue
Denver, CO 80237
[email protected]

Secondary Contact
Lisa Baker
Executive Resolution
7001 East Belleview Avenue
Denver, CO 80237
[email protected]

Khalid Fellahi
President of Consumer Money Transfer
7001 East Belleview Avenue
Denver, CO 80237
[email protected]

Chief Executive
Hikmet Ersek
7001 East Belleview Avenue
Denver, CO 80237
[email protected]

Frequently asked questions about Western Union

How can I contact Western Union customer service?

Does Western Union have an online contact form?

Yes, you can find the online contact form here.

How do I send money from an agent location?

The sender begins the transaction by filling out a send money form and giving the agent cash to cover the transfer amount and any fees. The agent then promptly processes the transaction.

What do I need to send money from an agent location?

When using the Western Union money transfer service at an agent location, you don’t need credit cards, debit cards, bank accounts, or memberships. However, you will need to present valid identification.

How much money can I send from an agent location?

You can typically send any amount you want. However, for specific amounts and transactions, you might need to meet security compliance rules. This could mean providing extra information or documents.

How are money transfers paid out to individual receivers?

Typically, money transfers are disbursed in cash, but in certain cases, they may be issued as a money transfer check, a combination of cash and check, or, in select locations, by direct deposit into the recipient’s bank account.

How can I find out if my money transfer has been paid?

You can verify the status of your money transfer online anytime after it’s been sent. Simply use your name and the tracking number (MTCN) printed on your receipt to check if the transfer has been paid.

Can Western Unioon transactions be initiated online?

Yes, you can start a Western Union transaction online:

  1. Sign up for a free account or log in if you already have one.
  2. Click ‘send now’ to begin the online transfer.
  3. Enter where you want to send the money and how much.
  4. Choose how you want to pay: online with your bank account, credit/debit card, or in person at a Western Union location.
  5. Depending on how you pay, the money can arrive in minutes.
  6. You can also use the Western Union app to send money, pay bills, check exchange rates, or start a transfer and pay in person.

How to get professional help with your Western Union problem

If you need help with Western Union, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help