West Bend Insurance Customer Service Contacts

West Bend Insurance Company, established in 1894, offers insurance coverage for businesses, homes, and vehicles.

How to reach a person at West Bend Insurance

Customer service: (262) 334-5571

West Bend Insurance Responsiveness rating

rating
3/5

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What you need to know about West Bend Insurance

West Bend Insurance customer service response times

West Bend Insurance’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Phone inquiries typically take 1 to 45 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Phone number: Customers can contact West Bend Insurance at (262) 334-5571.
Availability: Phone support is available Monday through Friday from 8 a.m. to 4:30 p.m. Central time..  
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact West Bend Insurance through the “contact us” section on West Bend Insurance’s website.  
Live chatWest Bend Insurance does not have live chat.
Social mediaResponse time: West Bend Insurance is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with West Bend Insurance

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

West Bend Insurance mailing address

PO Box 1115
West Bend, WI 53095

West Bend Insurance loyalty program

West Bend Insurance does not offer a loyalty program.

West Bend Insurance social media channels

X


West Bend Insurance executive customer service contacts

Primary Contact
Leslie DiMaggio
Vice President Operations
1900 South
18th Ave.
West Bend, WI 53095
ldimaggio@wbmi.com

LinkedIn

Secondary Contact
Dave Ertmer
Chief Operating Officer
1900 South
18th Ave.
West Bend, WI 53095
dertmer@wbmi.com

LinkedIn

Chief Executive
Rob Jacques
1900 South
18th Ave.
West Bend, WI 53095
rjacques@wbmi.com

LinkedIn

West Bend Insurance customer service policies

How does West Bend Insurance protect my personal data?

West Bend Insurance collects personal data such as names, email addresses, account details, financial information, and online activity when users interact with their website. They state that security measures are in place to protect this data, though specific details are not provided.

How do I report a claim through West Bend Insurance?

There is four options to report a claim with West Bend Insurance:

    • By Email – Send claim details to directconnect@wbmi.com (include your name, policy number, date of loss, and a description of the incident).

    • Through Your Agent – Contact your independent insurance agent directly. Its details are on your policy document.

For roadside assistance or windshield damage, call (877) 922-5246. More details are available on West Bend’s Claims Page.

How do I make a payment to West Bend Insurance?

You have three options for making a payment to West Bend Insurance:

    • Online – Log in to the Policyholder Portal to make a secure one-time payment or set up automatic payments.

    • By Phone – Call the Billing Team at (800) 236-5002, available Monday through Friday from 7 a.m. to 4:30 p.m. Central time.

  • By Mail – Send a check:
    Attention: Billing
    1900 S. 18th Avenue
    West Bend, WI 53095
Frequently asked questions about West Bend Insurance

Does West Bend Insurance have an app?

West Bend Insurance provides a mobile app for iOS and Android devices, allowing users to access policy details, make payments, report and track claims, retrieve ID cards and documents, and contact customer support. More information and download options are available on West Bend’s website.

How to get professional help with your West Bend Insurance problem

If you need help with West Bend Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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