Wells Fargo is an American banking and financial services holding company headquartered in San Francisco.
Wells Fargo Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Wells Fargo
We occasionally receive complaints about Wells Fargo. The bank did not protect this customer when he became a victim of fraud. This scenario repeated itself with another consumer, and the bank was unwilling to assist in returning a lost wallet to one of its customers.
How to solve a problem with Wells Fargo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Wells Fargo mailing address
420 Montgomery Street
San Francisco, CA 94104
Wells Fargo social media channels
Wells Fargo executive customer service contacts
Primary Contact
Mark W Elliott
Operational Initiatives Manager
1 Home Campus
Des Moines, IA 50328-001
mark.w.elliott@wellsfargo.com
(515) 650-7293
Chief Executive
Charles Scharf
CEO
420 Montgomery Street
San Francisco, CA 94104
charles@wellsfargo.com
Frequently asked questions about Wells Fargo
If the country you’re calling from is not listed on the Wells Fargo website, no toll-free number is available for that country. Please dial +1-775-335-1115. Charges will apply based on the rates of the country and service you’re calling from.
How do I speak to someone at Wells Fargo?
You can reach Wells Fargo customer service by phone. For general banking inquiries, call (800) 869-3557. If you have other customer issues or inquiries, call (800) 956-4442. You can also refer to its website.
What is the text chat for Wells Fargo?
Wells Fargo offers a virtual assistant called Fargo, which provides shortcuts and answers on the go. You can access it through the Wells Fargo website.
How do I contact Wells Fargo by email?
You can use the Wells Fargo secure message center to send secure emails to Wells Fargo.
How do I call Wells Fargo customer service?
For Wells Fargo online assistance, call (800) 956-4442.
What is the phone number for Wells Fargo dispute?
If you need to dispute a transaction, call Wells Fargo customer service at (800) 869-3557.
Does Wells Fargo call you about suspicious activity?
Yes, Wells Fargo may call you about suspicious activity on your account to verify transactions and ensure security. Always verify the authenticity of any communication.
Does Wells Fargo text from a phone number?
Wells Fargo may send text messages related to account alerts or notifications. Always verify the authenticity of any communication.
Will Wells Fargo text me to call them?
Wells Fargo may send text messages for account-related purposes, but always exercise caution and verify the source of any communication.
What is the phone number for the Wells Fargo executive office?
You can reach the Wells Fargo executive office at (877) 250-2265. This is the highest level of customer support at Wells Fargo.
If you can’t get assistance at the branch level or by calling the bank, try this office. A representative should be able to generate a case number and assign it to a case worker. Typically, cases take up to 10 days to resolve.
What is the phone number for the Wells Fargo escalated complaints department?
The Wells Fargo Escalated Complaints department is the second-highest level of customer support. You can reach it at (844) 819-4748.
We advise trying this support level before escalating your complaint to the Executive Office.
How to get professional help with your Wells Fargo problem
If you need help with Wells Fargo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
