Wealthfront is a financial technology company that offers services including robo-advisory investment management, financial planning tools, and high-interest cash accounts for individuals.
Wealthfront Responsiveness rating
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What you need to know about Wealthfront
Wealthfront’s customer service experience can vary depending on the volume of inquiries and the complexity of the issue.
- Wealthfront’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Wealthfront with our insider guide or through its executive contacts.
- Wealthfront’s customer service policies are standard. Here are our frequently asked questions about Wealthfront.
Wealthfront customer service response times
Wealthfront’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Wealthfront does not provide a direct customer service phone number. The company’s primary method of support is through email at support@wealthfront.com and the online help center. |
| Email support | Wealthfront’s customer service email support typically responds within 1 to 2 business days, although response times may vary depending on the volume of inquiries. The company operates during regular business hours, Monday through Friday, from 9 a.m. to 6 p.m. (Pacific time). Email Wealthfront at support@wealthfront.com. |
| Live chat | Wealthfront offers live chat support through its website, which is available during business hours, Monday to Friday, from 9 a.m. to 6 p.m. (Pacific time). The response time for live chat is typically quick, but it can depend on the volume of inquiries at the time. |
| Social media | Wealthfront is active on several social media platforms, including X, Facebook, and LinkedIn. While the company shares updates and interacts with customers through these channels, it typically does not provide customer service directly via social media. Here’s how to reach Wealthfront via social media. |
| Help center/FAQ | Wealthfront offers a comprehensive help center and FAQ section on its website, providing answers to common questions about account setup, investments, fees, and more. This self-service resource is available 24/7 and is a great first step before contacting customer support. |
How to resolve a problem with Wealthfront
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Wealthfront mailing address
2400 Geng Road
Suite 100
Palo Alto, CA 94303
Wealthfront executive customer service contacts
Primary Contact
David Burgess
Senior Operations Manager
2400 Geng Road
Suite 100
Palo Alto, CA 94303
david@wealthfront.com
Secondary Contact
Mark Ryden
Chief Operating Officer
2400 Geng Road
Suite 100
Palo Alto, CA 94303
markryden@wealthfront.com
Chief Executive
Andy Rachleff
2400 Geng Road
Suite 100
Palo Alto, CA 94303
andy@wealthfront.com
How can I contact Wealthfront customer service?
Email support@wealthfront.com.
Does Wealthfront have an online chat service?
Yes, Wealthfront has an online chat service.
How does Wealthfront work?
Wealthfront uses algorithms to manage your investment portfolio based on your risk tolerance and financial goals. It offers automated rebalancing, tax-loss harvesting, and financial planning tools.
How to get professional help with your Wealthfront problem
If you need help with Wealthfront, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.