Waze is a GPS navigation app that provides real-time traffic updates and route suggestions based on user-contributed data.
How to reach a person at Waze
Waze Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Waze
What you need to know about Waze
Waze responds to most customer complaints in a satisfactory manner.
- Waze’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Waze with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Waze.
Waze customer service response times
| Phone support | Waze does not have phone support. |
| Email support | Response times: Usually 1 to 10 business days. Availability: Support times are not listed on the website. |
| Live chat support | Waze does not have live chat support. |
| Social media | Waze is active on social media platforms such as [platform name], [platform name], [platform name], …. Response times can range from 1 to 5 days depending on the platform and the inquiry’s complexity. |
| Help center | Waze’s help center is operated by Waze community. |
How to resolve a problem with Waze
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Waze mailing address
94 Yigal Alon Street
Tel Aviv-Yafo 6789139, Israel
Waze loyalty program
Waze doesn’t have a traditional loyalty program where you earn points or rewards directly in the app. Instead, it uses gamification like badges, user levels, and achievements to reward engagement and contributions to the community, such as reporting traffic or hazards. While Waze itself doesn’t offer points for purchases, it does link to partner loyalty programs, like fuel rewards at certain gas stations, or allows ordering from brands that honor their own loyalty perks.
Waze social media channels
Waze executive customer service contacts
Primary Contact
Dana Pienica
Communities Team Manager
94 Yigal Alon Street
Tel Aviv-Yafo 6789139, Israel
waze.com
Secondary Contact
Fej (Yuval) Shmuelevitz
VP Community and Operations
94 Yigal Alon Street
Tel Aviv-Yafo 6789139, Israel
waze.com
How can I contact Waze customer support?
Waze primarily offers support through its Help Center and user forums. There is no direct customer service phone line or email for individual issues.
How do I report a problem with the app?
You can report issues directly through the app by tapping the orange report icon or visit the Waze Help Center.
Can I recover my Waze account if I lost access?
Yes, you can recover your account by resetting your password via the Waze app or website.
How to get professional help with your Waze problem
If you need help with Waze, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.