Waze
Waze is a GPS navigation app that provides real-time traffic updates and route suggestions based on user-contributed data.
What you need to know about Waze
Waze responds to most customer complaints in a satisfactory manner.
- Waze’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Waze with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Waze.
How to resolve a problem with Waze
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Waze respond?
Response times can range from 1 to 5 days depending on the platform and the inquiry’s complexity.
Waze customer service executives
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Waze loyalty program
Waze doesn’t have a traditional loyalty program where you earn points or rewards directly in the app. Instead, it uses gamification like badges, user levels, and achievements to reward engagement and contributions to the community, such as reporting traffic or hazards. While Waze itself doesn’t offer points for purchases, it does link to partner loyalty programs, like fuel rewards at certain gas stations, or allows ordering from brands that honor their own loyalty perks.
Frequently asked questions about Waze
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