Washington State Ferries

Washington State Ferries is a public ferry service that provides transportation for passengers and vehicles across different parts of Washington State, including its islands and coastal regions.

Telephone
Customer service : (888) 808-7977
Mailing address
Washington State Ferries, 2901 Third Ave, Suite 500
Seattle, WA 98121-3014
Website
wsdot.wa.gov/travel/washington-state-ferries

What you need to know about Washington State Ferries

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Verified contacts

Washington State Ferries customer service executives

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Primary
John Vezina
Director, Planning, Customer and Government Relations
Secondary
Kevin Bartoy
Chief Sustainability Officer
Chief Executive
Steve Nevey
Chief Executive

Frequently asked questions about Washington State Ferries

Contact Washington State Ferries at (888) 808-7977. It also provides a contact form on its website for inquiries.
Yes, Washington State Ferry reservations are refundable. You can cancel your reservation up to 5 p.m. the day before your scheduled sailing to receive a full refund. Specific terms and conditions apply, so it’s best to review its reservation policy.
Washington State Ferries is managed by the Washington State Department of Transportation (WSDOT). The WSF division operates under the leadership of a director who oversees ferry operations.
Contact Washington State Ferries by email at WSFInfo@wsdot.wa.gov or by using the contact form on its website.

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