Washington Metropolitan Area Transit Authority (WMATA)

The Washington Metropolitan Area Transit Authority oversees MetroRail, MetroBus, and MetroAccess services across the Washington, D.C.,metropolitan area.

Telephone
Main : (202) 637-7000
Customer service : (202) 637-1328
Email
Mailing address
600 5th Street, NW
Washington, DC 20001
Website
wmata.com

What you need to know about Washington Metropolitan Area Transit Authority (WMATA)

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Washington Metropolitan Area Transit Authority (WMATA)

Try self-service first

Use our proven resolution methods, or Washington Metropolitan Area Transit Authority (WMATA)’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Washington Metropolitan Area Transit Authority (WMATA) respond?

Phone support
Typically available during business hours, with wait times ranging from a few minutes to longer during peak hours. For immediate assistance, this is usually the fastest option.

Call WMATA customer service at (202) 637-1328.
Email support
Response times usually range from 1 to 3 business days, depending on the complexity of the inquiry and current volume.

Email WMATA customer service at csvc@wmata.com.
Online contact form
Similar to email, responses typically take 1 to 3 business days. This method is good for non-urgent requests or detailed concerns.
Live chat support
WMATA does not offer live chat support.
Social media
WMATA monitors social media platforms such as X for service alerts and customer questions. Response times can vary, but the company generally aims to respond within a few hours during business hours. It's best for quick updates and general inquiries.
Verified contacts

Washington Metropolitan Area Transit Authority (WMATA) customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Shawna Stanford
Director Of Customer Service
Secondary
Barbara Moulton
Senior Director of Customer Care
Chief Executive
Joseph Leader
Chief Operating Officer
Chief Executive
Paul Wiedefeld
Chief Executive

Washington Metropolitan Area Transit Authority (WMATA) customer service policies

WMATA’s standard terms and conditions establish requirements for vendors and contractors working with the organization. These include guidelines on contract scope, payment terms, funding limitations, and performance expectations. The terms cover compliance with applicable laws and regulations, procedures for contract changes, and dispute resolution. Contractors are also required to meet standards for quality, safety, and ethical conduct, including adherence to federal procurement rules when applicable.

Washington Metropolitan Area Transit Authority (WMATA) loyalty program

SmarTrip Deals and Discounts offers discounts at participating museums, restaurants, and stores in the DC, Maryland, and Virginia areas. Riders can enjoy reduced admission fees, dining specials, and more by showing their SmarTrip® card at these establishments.

Frequently asked questions about WMATA

WMATA is a tri-jurisdictional government agency created by the U.S. Congress through an interstate compact between the District of Columbia, Virginia, and Maryland.

MetroRail opened in 1976, and operates six heavy rail transit lines throughout the District of Columbia and surrounding suburbs.  Currently MetroRail operates as a 117 mile heavy rail transit system with 91 stations.  Most of the system operates a subway within the District of Columbia itself, and operates as an at grade or elevated line outside the District.

MetroBus began operation in 1967 and currently operates a fleet of 1,480 buses across over 1,500 square miles throughout the District of Columbia and surrounding suburbs.  MetroBus currently has over 300 individual fixed routes that serve 12,216 individual bus stops.

MetroAccess is a shared ride service that operates through the District of Columbia and suburbs to serve individuals who are unable to use existing fixed route services due to disability.  While WMATA oversees MetroAccess services, the service itself is operated by multiple outside companies under contract to WMATA.

WMATA operates under the brands of MetroRail, MetroBus, and MetroAccess throughout the Washington, D.C., metropolitan area.
Yes, you can find the online contact form here.
Call (202) 637-1328 or email csvc@wmata.com.
Call (202) 637-1328 or email boardofdirectors@wmata.com.

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