Washington Metropolitan Area Transit Authority (WMATA) Customer Service Contacts

The Washington Metropolitan Area Transit Authority oversees MetroRail, MetroBus, and MetroAccess services across the Washington, D.C.,metropolitan area.

How to reach a person at WMATA

Customer service:  (202) 637-1328

WMATA Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about WMATA

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with WMATA

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

WMATA mailing address

600 5th Street, NW
Washington, DC 20001

WMATA social media channels

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WMATA executive customer service contacts

Primary Contact
Shawna Stanford
Director Of Customer Service
600 5th Street, NW
Washington, DC 20001
sstanford@wmata.com

Secondary Contact
Barbara Moulton
Senior Director of Customer Care
600 5th Street, NW
Washington, DC 20001
bmoulton@wmata.com

Joseph Leader
Chief Operating Officer
600 5th Street, NW
Washington, DC 20001
jleader@wmata.com

Chief Executive
Paul Wiedefeld
600 5th Street, NW
Washington, DC 20001
pwiedefeld@wmata.com

Frequently asked questions about WMATA

What is WMATA?

WMATA is a tri-jurisdictional government agency created by the U.S. Congress through an interstate compact between the District of Columbia, Virginia, and Maryland.

MetroRail opened in 1976, and operates six heavy rail transit lines throughout the District of Columbia and surrounding suburbs.  Currently MetroRail operates as a 117 mile heavy rail transit system with 91 stations.  Most of the system operates a subway within the District of Columbia itself, and operates as an at grade or elevated line outside the District.

MetroBus began operation in 1967 and currently operates a fleet of 1,480 buses across over 1,500 square miles throughout the District of Columbia and surrounding suburbs.  MetroBus currently has over 300 individual fixed routes that serve 12,216 individual bus stops.

MetroAccess is a shared ride service that operates through the District of Columbia and suburbs to serve individuals who are unable to use existing fixed route services due to disability.  While WMATA oversees MetroAccess services, the service itself is operated by multiple outside companies under contract to WMATA.

Under which brands does WMATA operate?

WMATA operates under the brands of MetroRail, MetroBus, and MetroAccess throughout the Washington, D.C., metropolitan area.

Does the WMATA have an online contact form?

Yes, you can find the online contact form here.

How can I contact WMATA's customer service?

How can I contact WMATA's board of directors?

How to get professional help with your WMATA problem

If you need help with WMATA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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