Washington Metropolitan Area Transit Authority

Washington Metropolitan Area Transit Authority (WMATA) operates under the brands of MetroRail, MetroBus, and MetroAccess throughout the Washington DC Metropolitan area.  WMATA is a tri-jurisdictional government agency created by the US Congress through an interstate compact between the District of Columbia, Virginia, and Maryland.

MetroRail opened in 1976, and operates six heavy rail transit lines throughout the District of Columbia and surrounding suburbs.  Currently MetroRail operates as a 117 mile heavy rail transit system with 91 stations.  Most of the system operates a subway within the District of Columbia itself, and operates as an at grade or elevated line outside the District.

MetroBus began operation in 1967 and currently operates a fleet of 1,480 buses across over 1,500 square miles throughout the District of Columbia and surrounding suburbs.  MetroBus currently has over 300 individual fixed routes that serve 12,216 individual bus stops.

MetroAccess is a shared ride service that operates through the District of Columbia and suburbs to serve individuals that are unable to use existing fixed route services due to disability.  While WMATA oversees MetroAccess services, the service itself is operated by multiple outside companies under contract to WMATA.

600 5th Street, NW
Washington, DC 20001
https://www.wmata.com/


Phone Contacts

Main: (202) 637-7000
Customer Service: (202) 637-1328

Other contact numbers


Email Contacts

Customer Comment Form

[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Shawna Stanford
Director Of Customer Service
600 5th Street, NW
Washington, DC 20001
[email protected]

Secondary Contact
Barbara Moulton
Senior Director of Customer Care
600 5th Street, NW
Washington, DC 20001
[email protected]

Joseph Leader
Chief Operating Officer
600 5th Street, NW
Washington, DC 20001
[email protected]

Chief Executive
Paul Wiedefeld
General Manager & CEO
600 5th Street, NW
Washington, DC 20001
[email protected]


Last updated: August 6, 2019.