Washington Metropolitan Area Transit Authority (WMATA) operates under the brands of MetroRail, MetroBus, and MetroAccess throughout the Washington DC Metropolitan area. WMATA is a tri-jurisdictional government agency created by the US Congress through an interstate compact between the District of Columbia, Virginia, and Maryland.
MetroRail opened in 1976, and operates six heavy rail transit lines throughout the District of Columbia and surrounding suburbs. Currently MetroRail operates as a 117 mile heavy rail transit system with 91 stations. Most of the system operates a subway within the District of Columbia itself, and operates as an at grade or elevated line outside the District.
MetroBus began operation in 1967 and currently operates a fleet of 1,480 buses across over 1,500 square miles throughout the District of Columbia and surrounding suburbs. MetroBus currently has over 300 individual fixed routes that serve 12,216 individual bus stops.
MetroAccess is a shared ride service that operates through the District of Columbia and suburbs to serve individuals that are unable to use existing fixed route services due to disability. While WMATA oversees MetroAccess services, the service itself is operated by multiple outside companies under contract to WMATA.
What you need to know about Washington Metropolitan Area Transit Authority
Washington Metropolitan Area Transit Authority has a long record of customer service complaints going back more than decade.
How to resolve a problem with Washington Metropolitan Area Transit Authority
Like most communication service providers, Washington Metropolitan Area Transit Authority normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
600 5th Street, NW
Washington, DC 20001
https://www.wmata.com/
Phone Contacts
Main: (202) 637-7000
Customer Service: (202) 637-1328
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Shawna Stanford
Director Of Customer Service
600 5th Street, NW
Washington, DC 20001
[email protected]
Secondary Contact
Barbara Moulton
Senior Director of Customer Care
600 5th Street, NW
Washington, DC 20001
[email protected]
Joseph Leader
Chief Operating Officer
600 5th Street, NW
Washington, DC 20001
[email protected]
Chief Executive
Paul Wiedefeld
General Manager & CEO
600 5th Street, NW
Washington, DC 20001
[email protected]
This contact was published on October 2, 2017 and updated on May 17, 2023.