Washington Metropolitan Area Transit Authority Customer Service Contact Support Via Phone Email Exec Contacts

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Washington Metropolitan Area Transit Authority (WMATA) operates under the brands of MetroRail, MetroBus, and MetroAccess throughout the Washington DC Metropolitan area. WMATA is a tri-jurisdictional government agency created by the US Congress through an interstate compact between the District of Columbia, Virginia, and Maryland.

MetroRail opened in 1976, and operates six heavy rail transit lines throughout the District of Columbia and surrounding suburbs. Currently MetroRail operates as a 117 mile heavy rail transit system with 91 stations. Most of the system operates a subway within the District of Columbia itself, and operates as an at grade or elevated line outside the District.

MetroBus began operation in 1967 and currently operates a fleet of 1,480 buses across over 1,500 square miles throughout the District of Columbia and surrounding suburbs. MetroBus currently has over 300 individual fixed routes that serve 12,216 individual bus stops.

MetroAccess is a shared ride service that operates through the District of Columbia and suburbs to serve individuals that are unable to use existing fixed route services due to disability. While WMATA oversees MetroAccess services, the service itself is operated by multiple outside companies under contract to WMATA.

Responsiveness rating

3/5

Washington Metropolitan Area Transit Authority often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Washington Metropolitan Area Transit Authority

Washington Metropolitan Area Transit Authority has a long record of customer service complaints going back more than decade.

How to resolve a problem with Washington Metropolitan Area Transit Authority

Like most communication service providers, Washington Metropolitan Area Transit Authority normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.