Warby Parker

Warby Parker designs and sells eyewear, including prescription glasses, sunglasses, and contact lenses.

Telephone
Customer service : (888) 492-7297
Mailing address
161 Avenue of the Americas
New York, NY 10013
Website
warbyparker.com

What you need to know about Warby Parker

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Warby Parker

Try self-service first

Use our proven resolution methods, or Warby Parker’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Warby Parker respond?

Phone support
Warby Parker’s customer service phone response times may vary, but representatives are available daily from 8 a.m. to 11 p.m. Eastern time.
 
Call customer service at (888) 492-7297
Email support
Warby Parker's customer service email response times may vary, but the company typically replies within 1 to 2 business days.

Email Warby Parker at help@warbyparker.com.
Live chat
Social media
Warby Parker is active on social media platforms such as Instagram, Facebook, X, and Pinterest.

Here's how to contact Warty Parker via social media.
Help center/FAQ
Warby Parker's help center/FAQ provides immediate answers to common questions about orders, returns, prescriptions, and product details.
Verified contacts

Warby Parker customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sandy Gilsenan
Chief Retail and Customer Experience Officer
Chief Executive
Neil Blumenthal
Chief Executive

Additional contacts

Dave Gilboa
Co-Founder and Co-CEO

Warby Parker customer service policies

Warby Parker's privacy policy describes how the company uses, collects, and protects personal information, including contact details, payment information, and health data related to eye care services.

Warby Parker loyalty program

Warby Parker does not have a loyalty program.

Frequently asked questions about Warby Parker

Yes, Warby Parker has an online chat service.
Warby Parker offers a range of options including single-vision, progressive, and nonprescription lenses, along with special lens coatings such as anti-reflective, scratch-resistant, and blue light filtering.

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