Warby Parker designs and sells eyewear, such as prescription glasses, sunglasses, and contact lenses.
Warby Parker Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Warby Parker
What you need to know about Warby Parker
The company responds to most customer complaints in a satisfactory manner.
- Warby Parker’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Warby Parker with our insider guide or through its executive contacts.
- Warby Parker’s customer service policies are standard. Here are our frequently asked questions about Warby Parker.
Warby Parker customer service response times
Warby Parker’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available daily from 8 a.m. to 11 p.m. Eastern time. Call customer service at (888) 492-7297. |
| Email support | Warby Parker’s customer service email response times may vary, but the company typically replies within 1 to 2 business days. Email Warby Parker at help@warbyparker.com. |
| Live chat | Warby Parker offers live chat support on its website, allowing customers to communicate with a representative in real time for assistance. |
| Social media | Warby Parker is active on social media platforms such as Instagram, Facebook, X, and Pinterest, where the company engages with customers, share product updates, and showcase new collections. |
| Help center/FAQ | Warby Parker’s help center/FAQ provides immediate answers to common questions about orders, returns, prescriptions, and product details. |
How to resolve a problem with Warby Parker
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Warby Parker mailing address
161 Avenue of the Americas
New York, NY 10013
Warby Parker executive customer service contacts
Primary Contact
Sandy Gilsenan
Chief Retail and Customer Experience Officer
161 Avenue of the Americas
New York, NY 10013
sandy.gilsenan@warbyparker.com
Alternative Contact
Dave Gilboa
Co-Founder and Co-CEO
161 Avenue of the Americas
New York, NY 10013
dave.gilboa@warbyparker.com
Chief Executive
Neil Blumenthal
161 Avenue of the Americas
New York, NY 10013
neil.blumenthal@warbyparker.com
How can I contact Warby Parker customer service?
Call (888) 492-7297 or email help@warbyparker.com.
Does Warby Parker have an online chat service?
Yes, Warby Parker has an online chat service.
What types of lenses does Warby Parker offer?
Warby Parker offers a range of lens options including single-vision, progressive, and non-prescription lenses, along with special lens coatings such as anti-reflective, scratch-resistant, and blue light filtering.
How to get professional help with your Warby Parker problem
If you need help with Warby Parker, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.