Wagmo

Wagmo is a pet wellness company that offers pet insurance and subscription-based health and wellness plans for pets.

Telephone

Customer service : (855) 836-8785

support@wagmo.io

Mailing address

41 East 11th Street
New York, NY 10003

Website

wagmo.io

What you need to know about Wagmo

Wagmo's customer service response times can vary depending on the volume of inquiries.

Response times from Wagmo’s customer service can vary based on the contact method, inquiry volume, and the issue's complexity.
You can resolve an issue with Wagmo either through our insider guide or by reaching out to its executive contacts.
Wagmo's customer service policies follow standard procedures. Here are some frequently asked questions regarding Wagmo.

How to resolve a problem with Wagmo

Try self-service first

Use our proven resolution methods, or Wagmo’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Wagmo respond?

Phone support

Wagmo customer service offers phone support during business hours, typically from 10 a.m. to 5 p.m. Eastern time, Monday through Friday. Response times can vary based on call volume.

Call customer service at (855) 836-8785.

Email support

Wagmo’s email support response times may vary depending on the volume of inquiries, but generally, the company aims to reply within 1 to 2 business days.

Email Wagmo at support@wagmo.io.

Live chat

Wagmo’s live chat support is available during business hours, typically from 10 a.m. to 5 p.m. Eastern time, Monday through Friday. Response times are generally quick, with most inquiries being answered within a few minutes during these hours.

Social media

Wagmo is active on social media platforms such as Instagram, Facebook, and X. While response times can vary depending on the platform and volume of messages, the company typically responds to inquiries within a few hours during business hours from 10 a.m. to 5 p.m. Eastern time, Monday through Friday. However, expect longer response times outside of its operating hours.

Here's how to reach Wagmo via social media.

Help center/FAQ

Wagmo’s help center and FAQ section are available on the website, offering 24/7 access to self-service support. Users can find answers to common questions about its services, products, and policies.

Verified contacts

Wagmo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Danielle Lussier

Director, Customer Success and Partnerships

danielle.lussier@wagmo.io

Secondary

Jessica Bryant

Chief Operating Officer

jessica.bryant@wagmo.io

Chief Executive

Christie Horvath

Chief Executive

christie.horvath@wagmo.io

Wagmo self-service links

Visit the website, log in to your Wagmo account and select "Make A Claim." Upload your invoices with an itemized list of procedures as well as medical history.

Wagmo customer service policies

Wagmo's privacy policy outlines how the company uses, collects, and protects personal information provided by customers. It details the types of data collected, such as personal and payment information, and explains how that data is used to provide services, and process claims.

Wagmo loyalty program

Wagmo does not have a loyalty program.

Frequently asked questions about Wagmo

Call (855) 836-8785 or email support@wagmo.io.

Yes, Wagmo has an online chat service.

Wagmo Wellness says that claims are processed within 24 hours. A notification of payment will be sent as soon as the claim is approved.

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