Wagmo is a pet wellness company that offers pet insurance and subscription-based health and wellness plans for pets.
Wagmo Responsiveness rating
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What you need to know about Wagmo
Wagmo’s customer service response times can vary depending on the volume of inquiries.
- Response times from Wagmo’s customer service can vary based on the contact method, inquiry volume, and the issue’s complexity.
- You can resolve an issue with Wagmo either through our insider guide or by reaching out to its executive contacts.
- Wagmo’s customer service policies follow standard procedures. Here are some frequently asked questions regarding Wagmo.
Wagmo customer service response times
Wagmo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Wagmo customer service offers phone support during business hours, typically from 10 a.m. to 5 p.m. Eastern time, Monday through Friday. Response times can vary based on call volume. Call customer service at (855) 836-8785. |
| Email support | Wagmo’s email support response times may vary depending on the volume of inquiries, but generally, the company aims to reply within 1 to 2 business days. Email Wagmo at support@wagmo.io. |
| Live chat | Wagmo’s live chat support is available during business hours, typically from 10 a.m. to 5 p.m. Eastern time, Monday through Friday. Response times are generally quick, with most inquiries being answered within a few minutes during these hours. |
| Social media | Wagmo is active on social media platforms such as Instagram, Facebook, and X. While response times can vary depending on the platform and volume of messages, the company typically responds to inquiries within a few hours during business hours from 10 a.m. to 5 p.m. Eastern time, Monday through Friday. However, expect longer response times outside of its operating hours. Here’s how to reach Wagmo via social media. |
| Help center/FAQ | Wagmo’s help center and FAQ section are available on the website, offering 24/7 access to self-service support. Users can find answers to common questions about its services, products, and policies. |
How to resolve a problem with Wagmo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Wagmo mailing address
41 East 11th Street
New York, NY 10003
Wagmo executive customer service contacts
Primary Contact
Danielle Lussier
Director, Customer Success and Partnerships
41 East 11th Street
New York, NY 10003
danielle.lussier@wagmo.io
Secondary Contact
Jessica Bryant
Chief Operating Officer
41 East 11th Street
New York, NY 10003
jessica.bryant@wagmo.io
Chief Executive
Christie Horvath
41 East 11th Street
New York, NY 10003
christie.horvath@wagmo.io
How can I contact Wagmo customer service?
Call (855) 836-8785 or email support@wagmo.io.
Does Wagmo have an online chat service?
Yes, Wagmo has an online chat service.
How long do Wagmo claims take to process?
Wagmo Wellness says that claims are processed within 24 hours. A notification of payment will be sent as soon as the claim is approved.
How to get professional help with your Wagmo problem
If you need help with Wagmo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.