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Vonage Customer Service Contacts

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Vonage is a publicly held commercial voice over IP network and SIP company that provides telephone service via a broadband connection.

Responsiveness rating

rating
3/5

Vonage often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Vonage

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Vonage

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

23 Main Street
Holmdel, NJ 07733
https://www.vonage.com/personal

Phone Contacts

Main: (732) 528-2600
Customer Service: (866) 243-4357
Toll Free: (732) 944-0000

Fax: (732) 834-0189

Email Contacts

[email protected]

online email form

Customer Service Resources

Contact Page

Customer Support

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Alex Laporte
Vice President, Professional Services North America
23 Main Street
Holmdel, NJ 07733
[email protected]

Secondary Contact
Ken McMahon
Senior Vice President Global Customer Success
23 Main Street
Holmdel, NJ 07733
[email protected]

Rodolpho Cardenuto
President, Applications Group
23 Main Street
Holmdel, NJ 07733
[email protected]

Chief Executive
Alan Masarek
23 Main Street
Holmdel, NJ 07733
[email protected]

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This contact was published on October 1, 2015 and updated on October 30, 2023.