Vonage is a publicly held commercial voice over IP network and SIP company that provides telephone service via a broadband connection.
How to reach a person at Vonage
Main: (732) 528-2600
Customer service: (866) 243-4357
Toll Free: (732) 944-0000
Fax: (732) 834-0189
Vonage Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Vonage
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Vonage
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Vonage mailing address
23 Main Street
Holmdel, NJ 07733
Vonage social media channels
Vonage executive customer service contacts
Primary Contact
Alex Laporte
Vice President, Professional Services North America
23 Main Street
Holmdel, NJ 07733
Alex.Laporte@vonage.com
Secondary Contact
Ken McMahon
Senior Vice President Global Customer Success
23 Main Street
Holmdel, NJ 07733
Ken.McMahon@vonage.com
Rodolpho Cardenuto
President, Applications Group
23 Main Street
Holmdel, NJ 07733
Rodolpho.Cardenuto@vonage.com
Chief Executive
Alan Masarek
23 Main Street
Holmdel, NJ 07733
alan.masarek@vonage.com
How can I contact Vonage customer service?
Call (866) 243-4357 or email ert-vip-mgmt@vonage.com.
Does Vonage have an online chat service?
Yes, you can find the online chat form here.
Does Vonage have an online contact form?
Yes, you can find the online contact form here.
When can I contact Vonage customer service?
Monday to Friday, 9 a.m. to midnight; Saturday 9 a.m. to 8:30 p.m. (all times Eastern).
How to get professional help with your Vonage problem
If you need help with Vonage, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help