Volvo Customer Service Contacts

Volvo Cars of North America is headquartered in Rockleigh, N.J, and is a subsidiary of Volvo, a Swedish automobile manufacturer.

How to reach a person at Volvo

Volvo Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Volvo

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Volvo

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Volvo mailing address

Customer Care Center
1 Volvo Drive
PO Box 914

Volvo social media channels

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Volvo executive customer service contacts

Primary Contact
Bill Casey
Head of Call Center Operations and Global Solutions at Volvo Car USA
Customer Care Center
1 Volvo Drive
PO Box 914
Rockleigh, NJ 07647
wcasey@volvoforlife.com

LinkedIn

Secondary Contact
Scott Doering
Vice President, Customer Service USA/North America
Customer Care Center
1 Volvo Drive
PO Box 914
Rockleigh, NJ 07647
sdoering@volvoforlife.com

LinkedIn

Chief Executive
Anders Gustafsson
Customer Care Center
1 Volvo Drive
PO Box 914
Rockleigh, NJ 07647
agustafsson@volvoforlife.com

Frequently asked questions about Volvo

How do I email Volvo Car USA?

Email Volvo Car USA at vcuscare@volvoforlife.com.

Who is the head of Volvo USA?

Michael Cottone is president at Volvo USA and Canada as of March 1, 2023.

Where is the Volvo headquarters?

The address for Volvo USA is 1800 Volvo Pl, Mahwah, NJ 07430

What is the email format for Volvo?

The most common email format for Volvo Cars employees is [first].[last]@volvocars.com. For Volvo Trucks North America, it’s first.last@volvo.com or first [1 letter] + last@volvotrucks.us.

Who is Volvo owned by?

Geely Automobile, a prominent automotive brand headquartered in China, owns Volvo.

How do I complain about a Volvo?

If you have a complaint about a Volvo vehicle, send an email to vcuscare@volvoforlife.com or call (800) 458-1552.

What is Volvo ID for?

A Volvo ID is typically associated with the Volvo On Call service, which provides features like remote start, vehicle tracking, and emergency assistance. It allows you to manage your Volvo remotely.

Is Volvo still owned by Ford?

No, Volvo Cars was previously owned by Ford Motor Company but was sold to Geely in 2010.

How do I reach Volvo USA owner support?

Volvo USA owner support is available 24/7 at: 

Phone: (800) 458-1552

Fax: (866) 631-9059

How do I call Volvo roadside assistance?

You can call Volvo roadside assistance 24/7 at (800) 638-6586.

How do I call Volvo for a Volvo subscription?

Representatives are available from 8 a.m. to 10 p.m. Central time at (800) 550-5658.

How do I call the Volvo bookstore?

The Volvo bookstore is available from 8 a.m. to 4:30 p.m. Central time from Monday to Friday at (800) 258-6586.

How do I call Volvo financial services?

You can call Volvo’s financial services from 7 a.m. to 7 p.m. Central time from Monday to Friday at (855) 537-3334.

How do I call Volvo for overseas deliveries?

You can call Volvo for overseas deliveries 24/7 at (800) 631-1667.

How to get professional help with your Volvo problem

If you need help with Volvo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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