Volvo

Volvo Cars of North America is headquartered in Rockleigh, N.J, and is a subsidiary of Volvo, a Swedish automobile manufacturer.

Telephone
Main : (800) 458-1552
Email
Mailing address
Customer Care Center, 1800 Volvo Place
Mahwah, NJ 07430
Website
volvo.com/en

What you need to know about Volvo

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Volvo

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Volvo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Bill Casey
Head of Call Center Operations and Global Solutions at Volvo Car USA
Secondary
Scott Doering
Vice President, Customer Service USA/North America
Chief Executive
Anders Gustafsson
Chief Executive

Frequently asked questions about Volvo

Email Volvo Car USA at vcuscare@volvoforlife.com.
Michael Cottone is president at Volvo USA and Canada as of March 1, 2023.
The address for Volvo USA is 1800 Volvo Pl, Mahwah, NJ 07430
The most common email format for Volvo Cars employees is [first].[last]@volvocars.com. For Volvo Trucks North America, it’s first.last@volvo.com or first [1 letter] + last@volvotrucks.us.
Geely Automobile, a prominent automotive brand headquartered in China, owns Volvo.
If you have a complaint about a Volvo vehicle, send an email to vcuscare@volvoforlife.com or call (800) 458-1552.
A Volvo ID is typically associated with the Volvo On Call service, which provides features like remote start, vehicle tracking, and emergency assistance. It allows you to manage your Volvo remotely.
No, Volvo Cars was previously owned by Ford Motor Company but was sold to Geely in 2010.
Volvo USA owner support is available 24/7 at:  Phone: (800) 458-1552 Fax: (866) 631-9059
You can call Volvo roadside assistance 24/7 at (800) 638-6586.
Representatives are available from 8 a.m. to 10 p.m. Central time at (800) 550-5658.
The Volvo bookstore is available from 8 a.m. to 4:30 p.m. Central time from Monday to Friday at (800) 258-6586.
You can call Volvo’s financial services from 7 a.m. to 7 p.m. Central time from Monday to Friday at (855) 537-3334.
You can call Volvo for overseas deliveries 24/7 at (800) 631-1667.

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