Vistana Signature Experiences

Vistana Signature Experiences operates timeshare  resorts in the United States. It was owned until recently by Starwood Hotels and Resorts and is now  owned by ILG, a subsidiary ofMarriott Worldwide.

How to reach a person at Vistana Signature Experiences

Customer Service: (800) 847-8262

International: (407) 903-4900

Vistana Signature Experiences Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

What you need to know about Vistana Signature Experiences

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Vistana Signature Experiences

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Vistana Signature Experiences mailing address

9002 San Marco Court
Orlando, FL 32819

Vistana Signature Experiences’s social media channels

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Vistana Signature Experiences executive customer service contacts

LinkedIn

Secondary Contact
Heather Mcgill
Chief Financial Officer
9002 San Marco Court
Orlando, FL 32819
heather.mcgill@vistana.com

LinkedIn

Chief Executive
Anthony Capuano
9002 San Marco Court
Orlando, FL 32819
anthony.capuano@marriott.com

LinkedIn

Frequently asked questions about Vistana Signature Experiences

What is the phone number for Vistana?

The phone number for Vistana is (888) 786-9637.

Who is the CEO of Vistana Signature Experiences?

The CEO of Vistana Signature Experiences is Anthony Capuano.

How do I get out of a Vistana timeshare?

To get out of a Vistana timeshare, contact Vistana’s Owner Services for assistance, explore options for resale through third-party brokers, or seek legal advice for exit solutions.

Is Vistana owned by Marriott?

Yes, Vistana Signature Experiences is owned by Marriott Vacations Worldwide.

How do I pay my Vistana bill online?

You can pay your Vistana bill online by logging into your account at the Vistana Owner website or through the Vistana mobile app.

Can I sell my timeshare back to Vistana?

Vistana does not typically buy back timeshares directly, but it may have a resale program or be able to refer you to authorized resale brokers.

How many resorts does Vistana have?

Vistana Signature Experiences has 22 resorts.

Can I convert Vistana points to Marriott points?

Yes, Vistana points can often be converted to Marriott Bonvoy points.

Can Vistana owners use the Marriott Vacation Club?

Yes, Vistana owners can use their ownership to book stays at Marriott Vacation Club properties, often by converting points to the Marriott Bonvoy program.

Who bought Vistana?

Vistana was acquired by Marriott Vacations Worldwide in 2018.

How can I use Vistana points?

Vistana points can be used to book vacations at Vistana resorts, exchanged for Marriott Bonvoy points, or used for other travel services offered through the Vistana network.

How to get professional help with your Vistana Signature Experiences problem

If you need help with Vistana Signature Experiences, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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