Viking Line is a Finnish ferry service company that operates passenger and cargo ships in the Baltic Sea.
Viking Line Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Viking Line
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Viking Line
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Viking Line mailing address
Norragatan 4,
Box 166
AX-22101 MARIEHAMN, Åland Finland
Viking Line executive customer service contacts
Primary Contact
Johanna Boijer-Svahnström
Vice President Corporate Communications, Headquarters
Norragatan 4
Box 166
AX-22101 MARIEHAMN
Åland, Finland
johanna.boijer@vikingline.com
Secondary Contact
Harri Tamminen
Vice President, Freight Director
Norragatan 4
Box 166
AX-22101 MARIEHAMN
Åland, Finland
harri.tamminen@vikingline.com
Chief Executive
Jan Hanses
Norragatan 4
Box 166
AX-22101 MARIEHAMN
Åland, Finland
jan.hanses@vikingline.com
How can I contact Viking Line customer service?
Call +358-18-27000 or email reception.vl@vikingline.com.
What are the check-in procedures for Viking Line ferries?
Passengers should check in at the terminal at least 1 hour before departure. For vehicles, check-in usually closes 45 minutes before departure.
What should I do if I lost an item on a Viking Line ferry?
You can report lost items to Viking Line’s customer service at +358-18-27000 or email reception.vl@vikingline.com or inquire at the terminal’s lost and found office.
Can I bring my vehicle on Viking Line ferries?
Yes, Viking Line ferries allow you to bring your vehicle. You can add a vehicle to your booking during the reservation process.
How to get professional help with your Viking Line problem
If you need help with Viking Line, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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