Viking Line

Viking Line is a Finnish ferry service company that operates passenger and cargo ships in the Baltic Sea.

Telephone
Main : +358-18-27000
Email
Mailing address
Norragatan 4,, Box 166
AX-22101 MARIEHAMN, Åland Finland
Website
vikingline.com

What you need to know about Viking Line

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Viking Line

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Viking Line customer service executives

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Primary
Johanna Boijer-Svahnström
Vice President Corporate Communications, Headquarters
Secondary
Harri Tamminen
Vice President, Freight Director
Chief Executive
Jan Hanses

Frequently asked questions about Viking Line

Call +358-18-27000 or email reception.vl@vikingline.com.
Passengers should check in at the terminal at least 1 hour before departure. For vehicles, check-in usually closes 45 minutes before departure.
You can report lost items to Viking Line's customer service at +358-18-27000 or email reception.vl@vikingline.com or inquire at the terminal's lost and found office.
Yes, Viking Line ferries allow you to bring your vehicle. You can add a vehicle to your booking during the reservation process.

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