Aurora Expeditions Customer Service Contacts (Previously Vantage Deluxe World Travel)

Vantage is now owned by Aurora Expeditions.

Note: Vantage ceased operations in 2023 and filed for Chapter 11 bankruptcy protection. Aurora purchased its assets and renamed the new company Aurora Expeditions.

If you had a booking on a Vantage Deluxe trip and are owed a refund, you will need to file a claim in the United States Bankruptcy Court for the District of Massachusetts.

How to reach a person at Aurora Expeditions

Customer Service: +61 (0) 2 9252 1033

Toll Free (Australia): 1 800 637 688

New Zealand: +64 800 447 042

United Kingdom: +44 808 189 2005

US & Canada: (833) 826-5828

Aurora Expeditions Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Aurora Expeditions

Aurora Expeditions is a new company, and we have had no complaints about it yet. After Vantage Travel Cruise (the old company) went bankrupt, they wrongfully refused to refund this customer.

How to resolve a problem with Aurora Expeditions

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Aurora Expeditions mailing address

35 Buckingham Street
Surry Hills
Sydney, NSW 2010

Aurora Expeditions social media channels

Aurora Expeditions executive customer service contacts

Primary Contact
Ross Avenell
Manager Sales u0026 Customer Service – Americas at Aurora Expeditions
35 Buckingham Street
Surry Hills
Sydney, NSW 2010

Secondary Contact
Elena Prenner
Global Head of Sales and Customer Experience
35 Buckingham Street
Surry Hills
Sydney, NSW 2010

Alternative email:

Chief Executive
Michael Heath
35 Buckingham Street
Surry Hills
Sydney, NSW 2010

Alternative email address:

Alternative telephone number:  (513) 983-1100 

Frequently asked questions about Aurora Expeditions

Frequently asked questions about Aurora Expeditions

How do I contact Aurora Expeditions customer service?

Contact Aurora Expeditions Australia and their customer service by using any of the following methods:

Contacting them is straightforward: Within Australia, please dial 1800-637-688 during their business hours (Monday to Friday, 9:00 a.m. – 5:30 p.m. AEST). For international inquiries, you can reach them at:

What are the customer service hours

Monday to Friday: 9:00 a.m. to 8:00 p.m. (EST)

Does Aurora Expeditions have a live chat function?

Aurora Expeditions does not have a live chat function.

But you can contact them via any of the following methods:

  1. Phone: Just give them a call during business hours:
  2. Email: Send your inquiries or requests to
  3. Enquiry Form: Fill out their online form on their website. Just provide your name, email, phone number, country, and the topic of your inquiry (expedition, additional arrangements, or general questions), and they’ll get back to you as soon as possible.

How to get professional help with your Aurora Expeditions problem

If you need help with Aurora Expeditions, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help