Aurora Expeditions

Vantage is now owned by Aurora Expeditions.

Telephone
Customer service : 833) 826-5828
Mailing address
35 Buckingham Street, Surry Hills
Sydney, NSW 2010
Website
aurora-expeditions.com

What you need to know about Aurora Expeditions

Aurora Expeditions is a new company, and we have had no complaints about it yet. After Vantage Travel Cruise (the old company) went bankrupt, they wrongfully refused to refund this customer.

  • Aurora Expeditions’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Aurora Expeditions with our insider guide or through our executive contacts.
  • Aurora Expeditions' customer service policies are standard. Here are our frequently asked questions about Aurora Expeditions.

How to resolve a problem with Aurora Expeditions

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Aurora Expeditions respond?

Phone support(
Usually 1 to 30 minutes.Availability: Phone support is available Monday through Friday from 9 a.m. to 8 p.m. Eastern time.
Email support
Usually 1 to 5 business days.Availability: Email support is available Monday through Friday from 9 a.m. to 8 p.m. Eastern time.
Live chat support
 
Social media
Aurora Expeditions is active on social media platforms such as [platform name], [platform name], [platform name], ….
Response times can range from [low] to [high] depending on the platform and the inquiry’s complexity.
Verified contacts

Aurora Expeditions customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ross Avenell
Sales & Customer Service Director
Secondary
Elena Prenner
Global Head of Sales and Customer Experience
Chief Executive
Michael Heath
CEO

Aurora Expeditions customer service policies

Aurora Expeditions collects personal information such as names, contact details, and other data you provide when interacting with their website, and they also track user activity through cookies and analytics. The information is used to respond to inquiries, send marketing materials, or improve site functionality, but the policy allows for indefinite retention of data like comments and metadata. Users have some rights to access or delete their information, but the site may share data with third parties or embedded content providers, and links to other sites are outside their control.

Aurora Expeditions loyalty program

The Aurora Expeditions loyalty program automatically enrolls travelers after their first voyage and uses a three-tier system, Bronze, Silver, and Gold, based on the number of trips completed. Each tier offers progressively larger discounts, onboard credits, and occasional perks such as complimentary drinks or stateroom upgrades, though many of these benefits are subject to availability and usage restrictions. Status is lifetime, but the program’s value largely depends on booking multiple voyages, and the perks may overlap with existing promotions rather than providing unique savings.

Frequently asked questions about Aurora Expeditions

Contact Aurora Expeditions Australia and their customer service by using any of the following methods: Contacting them is straightforward: Within Australia, please dial 1800-637-688 during their business hours (Monday to Friday, 9:00 a.m. – 5:30 p.m. AEST). For international inquiries, you can reach them at:
Monday to Friday: 9:00 a.m. to 8:00 p.m. (EST)
Aurora Expeditions does not have a live chat function. But you can contact them via any of the following methods:
  1. Phone: Just give them a call during business hours:
  2. Email: Send your inquiries or requests to reservations@auroraexpeditions.com.au.
  3. Enquiry Form: Fill out their online form on their website. Just provide your name, email, phone number, country, and the topic of your inquiry (expedition, additional arrangements, or general questions), and they’ll get back to you as soon as possible.

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