Vantage is now owned by Aurora Expeditions.
Note: Vantage ceased operations in 2023 and filed for Chapter 11 bankruptcy protection. Aurora purchased its assets and renamed the new company Aurora Expeditions.
If you had a booking on a Vantage Deluxe trip and are owed a refund, you will need to file a claim in the United States Bankruptcy Court for the District of Massachusetts.
Aurora Expeditions Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Aurora Expeditions
Aurora Expeditions is a new company, and we have had no complaints about it yet. After Vantage Travel Cruise (the old company) went bankrupt, they wrongfully refused to refund this customer.
- Aurora Expeditions’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Aurora Expeditions with our insider guide or through our executive contacts.
- Aurora Expeditions’ customer service policies are standard. Here are our frequently asked questions about Aurora Expeditions.
Aurora Expeditions customer service response times
| Phone support (833) 826-5828 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Friday from 9 a.m. to 8 p.m. Eastern time. |
| Email support | Response times: Usually 1 to 5 business days. Availability: Email support is available Monday through Friday from 9 a.m. to 8 p.m. Eastern time. |
| Live chat support | |
| Social media | Aurora Expeditions is active on social media platforms such as [platform name], [platform name], [platform name], …. Response times can range from [low] to [high] depending on the platform and the inquiry’s complexity. |
| Help center/FAQ |
How to resolve a problem with Aurora Expeditions
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Aurora Expeditions mailing address
35 Buckingham Street
Surry Hills
Sydney, NSW 2010
Aurora Expeditions loyalty program
The Aurora Expeditions loyalty program automatically enrolls travelers after their first voyage and uses a three-tier system, Bronze, Silver, and Gold, based on the number of trips completed. Each tier offers progressively larger discounts, onboard credits, and occasional perks such as complimentary drinks or stateroom upgrades, though many of these benefits are subject to availability and usage restrictions. Status is lifetime, but the program’s value largely depends on booking multiple voyages, and the perks may overlap with existing promotions rather than providing unique savings.
Aurora Expeditions social media channels
Aurora Expeditions executive customer service contacts
Primary Contact
Ross Avenell
Sales & Customer Service Director
35 Buckingham Street
Surry Hills
Sydney, NSW 2010
ross@aurora-expeditions.com
Secondary Contact
Elena Prenner
Global Head of Sales and Customer Experience
35 Buckingham Street
Surry Hills
Sydney, NSW 2010
elena@aurora-expeditions.com
Chief Executive
Michael Heath
CEO
35 Buckingham Street
Surry Hills
Sydney, NSW 2010
mheath@aurora-expeditions.com
How do I contact Aurora Expeditions customer service?
Contact Aurora Expeditions Australia and their customer service by using any of the following methods:
Contacting them is straightforward: Within Australia, please dial 1800-637-688 during their business hours (Monday to Friday, 9:00 a.m. – 5:30 p.m. AEST). For international inquiries, you can reach them at:
- New Zealand: +64 800 447 042
- United Kingdom: +44 808 189 2005
- US and Canada: (833) 826-5828
- Office Address: Suite 12, Level 2, 35 Buckingham Street, Surry Hills, Sydney, NSW 2010, Australia You may also contact them via email at reservations@auroraexpeditions.com.au.
What are the customer service hours
Monday to Friday: 9:00 a.m. to 8:00 p.m. (EST)
Does Aurora Expeditions have a live chat function?
Aurora Expeditions does not have a live chat function.
But you can contact them via any of the following methods:
- Phone: Just give them a call during business hours:
- United States: Dial (833) 826-5828.
- Australia: Call 1800 637 688.
- New Zealand: Call +64 800 447 042.
- United Kingdom: Call +44 808 189 2005.
- Email: Send your inquiries or requests to reservations@auroraexpeditions.com.au.
- Enquiry Form: Fill out their online form on their website. Just provide your name, email, phone number, country, and the topic of your inquiry (expedition, additional arrangements, or general questions), and they’ll get back to you as soon as possible.
How to get professional help with your Aurora Expeditions problem
If you need help with Aurora Expeditions, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.