Vail Resorts is a leading mountain resort company operating ski resorts and luxury hotels primarily in the United States, Canada, and Australia.
Vail Resorts Responsiveness rating
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What you need to know about Vail Resorts
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Vail Resorts
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Vail Resorts mailing address
390 Interlocken Crescent
Broomfield, CO 80021
Vail Resorts executive customer service contacts
Primary Contact
Mike Goar
Chief Operating Officer
390 Interlocken Crescent
Broomfield, CO 80021
mike.goar@vailresorts.com
Secondary Contact
Pat Campbell
President of Mountain Division
390 Interlocken Crescent
Broomfield, CO 80021
pat.campbell@vailresorts.com
Chief Executive
Kirsten Lynch
390 Interlocken Crescent
Broomfield, CO 80021
kirsten.lynch@vailresorts.com
How can I contact Vail Resorts customer service?
Call (303) 404-1800 or email info@vailresorts.com.
How can I make a reservation at a Vail Resorts property?
You can make reservations online through the Vail Resorts website or by calling the reservations team at (303) 404-1800 or email info@vailresorts.com. They can assist with booking accommodations, lift tickets, ski lessons, and other activities.
What is the Epic Pass?
The Epic Pass is a season pass offered by Vail Resorts that provides access to the ski resorts. The pass comes in various options, including unlimited access, limited access, and regional passes, each with different benefits and prices.
What should I do if I need to change or cancel my reservation?
To change or cancel a reservation, contact Vail Resorts customer at (303) 404-1800 or email info@vailresorts.com. Policies regarding changes and cancellations may vary depending on the resort and booking details.
How can I purchase lift tickets or passes for Vail Resorts?
Lift tickets and passes can be purchased online through the Vail Resorts website or through customer service at (303) 404-1800 or email info@vailresorts.com.
What should I do if I encounter issues during my stay at a Vail Resorts property?
If you encounter any issues during your stay, such as with accommodations, services, or facilities, notify the resort staff immediately. If unresolved, contact customer service at (303) 404-1800 or email info@vailresorts.com for further assistance.
Does Vail Resorts offer special accommodations for guests with disabilities?
Yes, Vail Resorts strives to accommodate guests with disabilities. Contact customer service at (303) 404-1800 or email info@vailresorts.com in advance to discuss specific needs and arrange for appropriate accommodations and assistance.
Can I get assistance with planning activities and dining reservations through Vail Resorts customer service?
Yes, Vail Resorts customer service can assist with planning activities, making dining reservations, and providing information about resort amenities and services. Call (303) 404-1800 or email info@vailresorts.com.
How can I provide feedback or file a complaint to Vail Resorts?
You can provide feedback or file a complaint by contacting Vail Resorts customer service at (303) 404-1800 or email info@vailresorts.com. Be sure to include details of your experience and any relevant booking information for prompt assistance.
How to get professional help with your Vail Resorts problem
If you need help with Vail Resorts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
