Vail Resorts

Vail Resorts is a leading mountain resort company operating ski resorts and luxury hotels primarily in the United States, Canada, and Australia.

Telephone
Main : (303) 404-1800
Mailing address
390 Interlocken Crescent
Broomfield, CO 80021
Website
vailresorts.com

What you need to know about Vail Resorts

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Vail Resorts

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Vail Resorts customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mike Goar
Chief Operating Officer
Secondary
Pat Campbell
President of Mountain Division
Chief Executive
Kirsten Lynch

Frequently asked questions about Vail Resorts

You can make reservations online through the Vail Resorts website or by calling the reservations team at (303) 404-1800 or email info@vailresorts.com. They can assist with booking accommodations, lift tickets, ski lessons, and other activities.
The Epic Pass is a season pass offered by Vail Resorts that provides access to the ski resorts. The pass comes in various options, including unlimited access, limited access, and regional passes, each with different benefits and prices.
To change or cancel a reservation, contact Vail Resorts customer at (303) 404-1800 or email info@vailresorts.com. Policies regarding changes and cancellations may vary depending on the resort and booking details.
Lift tickets and passes can be purchased online through the Vail Resorts website or through customer service at (303) 404-1800 or email info@vailresorts.com.
If you encounter any issues during your stay, such as with accommodations, services, or facilities, notify the resort staff immediately. If unresolved, contact customer service at (303) 404-1800 or email info@vailresorts.com for further assistance.
Yes, Vail Resorts strives to accommodate guests with disabilities. Contact customer service at (303) 404-1800 or email info@vailresorts.com in advance to discuss specific needs and arrange for appropriate accommodations and assistance.
Yes, Vail Resorts customer service can assist with planning activities, making dining reservations, and providing information about resort amenities and services. Call (303) 404-1800 or email info@vailresorts.com.
You can provide feedback or file a complaint by contacting Vail Resorts customer service at (303) 404-1800 or email info@vailresorts.com. Be sure to include details of your experience and any relevant booking information for prompt assistance.

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