Air Canada Vacations Customer Service Contacts

A branch of Air Canada, Air Canada Vacations offers a wide assortment of leisure travel packages, and partners with the world’s most recognized hoteliers and cruise lines.

How to reach a person at Air Canada Vacations

Customer Service: (800) 296-3408

Air Canada Vacations Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Air Canada Vacations

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Air Canada Vacations

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Air Canada Vacations mailing address

1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8

Air Canada Vacations social media channels


Air Canada Vacations executive customer service contacts

Primary Contact
Monique Lalonde|
General Manager Sales, National Accounts
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
mlalonde@vacv.com
(905) 461-7124

Secondary Contact
Hugo Coulombe
Vice President Finance and Chief Financial Officer
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
hcoulombe@vacv.com
(514) 876-0707 Ext: 3722

Nino Montagnese
Vice President
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
Nino.Montagnese@aircanada.ca

Chief Executive
Lucie Guillemette
President and Chief Executive Officer
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
Lucie.Guillemette@aircanada.ca

Frequently asked questions about Air Canada Vacations

You can contact Air Canada Vacations in two main ways:

  1. Online: Use their contact form on their website to reach out for travel support.
  2. Phone: You can call (800) 296-3408.

Monday to Friday: 6 a.m. to 9 p.m. ET

Saturday and Sunday: 6 a.m. to 5 p.m. ET


To cancel your Air Canada Vacations booking, you have a few options:

  1. Online Cancellation:
    • Go to the “manage your booking” page on the Air Canada Vacations website.
    • Log in with your booking reference number and last name.
    • Here, you can cancel your vacation package, Flight & Hotel package, or tour package.
    • You can also change personal passenger information, add an Aeroplan number, and view or print travel e-documents.
  2. Cancellation Policies:
    • If you bought CareFlex or CareFlexPlus:
      • Cancel at least 21 days before your trip for a full refund.
      • Cancel between 20 and 3 days before your trip for a future travel credit.
    • If your trip is within seventy-two hours, call (800) 296-3408 and select option 1 to cancel.
    • If you didn’t get CareFlex or CareFlexPlus:
      • You can cancel within two days of your trip, but you won’t get a refund or future travel credit.
  3. Price drop guarantee (with CareFree):
    • If you have CareFree, and the price drops:


To get a refund from Air Canada Vacations, here’s what you need to do:

  1. Online refund request:
    • Go to the Air Canada Vacations refund request page.
    • Choose the right option:
      • If you have an Air Canada Travel Voucher, Aeroplan points conversion, or eCoupon but want it refunded to your original form of payment, select the first option.
      • If you don’t have a voucher and want to start a new refund request, select the second option.
    • Fill in the necessary details and submit your refund request.
    • Refunds will be processed back to your original method of payment within thirty days.
  2. Contact Air Canada Vacations customer service:
    • If you want help from an agent, call (800) 296-3408.
    • Provide your booking reference number and last name.
    • Ask for a refund and follow any extra instructions the agent gives you.

To file a complaint with Air Canada Vacations customer service, you have several options:

  1. Online Form: Fill out the contact us form on the Air Canada Vacations website. Include your travel details and explain your complaint. This form covers inquiries about flights, airport services, baggage, and more.
  2. Phone: Call Air Canada directly at (888) 247-2262. This toll-free line is available 24/7.

How to get professional help with your Air Canada Vacations problem

If you need help with Air Canada Vacations, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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