Air Canada Vacations

You can contact Air Canada Vacations in two main ways: Online: Use their contact form on their website to reach out for travel support. Phone: You can call (800) 296-3408.

Monday to Friday: 6 a.m. to 9 p.m. ET Saturday and Sunday: 6 a.m. to 5 p.m. ET

To cancel your Air Canada Vacations booking, you have a few options: Online Cancellation: Go to the "manage your booking" page on the Air Canada Vacations website. Log in with your booking reference number and last name. Here, you can cancel your vacation package, Flight & Hotel package, or tour package. You can also change personal passenger information, add an Aeroplan number, and view or print travel e-documents. Cancellation Policies: If you bought CareFlex or CareFlexPlus: Cancel at least 21 days before your trip for a full refund. Cancel between 20 and 3 days before your trip for a future travel credit. If your trip is within seventy-two hours, call (800) 296-3408 and select option 1 to cancel. If you didn’t get CareFlex or CareFlexPlus: You can cancel within two days of your trip, but you won’t get a refund or future travel credit. Price drop guarantee (with CareFree): If you have CareFree, and the price drops: Take a screenshot showing the new price on the Air Canada Vacations website with a timestamp. Call the Customer Care team at (800) 296-3408 to ask for a partial refund.

To get a refund from Air Canada Vacations, here's what you need to do: Online refund request: Go to the Air Canada Vacations refund request page. Choose the right option: If you have an Air Canada Travel Voucher, Aeroplan points conversion, or eCoupon but want it refunded to your original form of payment, select the first option. If you don’t have a voucher and want to start a new refund request, select the second option. Fill in the necessary details and submit your refund request. Refunds will be processed back to your original method of payment within thirty days. Contact Air Canada Vacations customer service: If you want help from an agent, call (800) 296-3408. Provide your booking reference number and last name. Ask for a refund and follow any extra instructions the agent gives you.

To file a complaint with Air Canada Vacations customer service, you have several options: Online Form: Fill out the contact us form on the Air Canada Vacations website. Include your travel details and explain your complaint. This form covers inquiries about flights, airport services, baggage, and more. Phone: Call Air Canada directly at (888) 247-2262. This toll-free line is available 24/7.