A branch of Air Canada, Air Canada Vacations offers a wide assortment of leisure travel packages, and partners with the world’s most recognized hoteliers and cruise lines.
How to reach a person at Air Canada Vacations
Customer Service: (800) 296-3408
Air Canada Vacations Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Air Canada Vacations
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Air Canada Vacations
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Air Canada Vacations mailing address
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
Air Canada Vacations social media channels
Air Canada Vacations executive customer service contacts
Primary Contact
Monique Lalonde|
General Manager Sales, National Accounts
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
mlalonde@vacv.com
(905) 461-7124
Secondary Contact
Hugo Coulombe
Vice President Finance and Chief Financial Officer
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
hcoulombe@vacv.com
(514) 876-0707 Ext: 3722
Nino Montagnese
Vice President
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
Nino.Montagnese@aircanada.ca
Chief Executive
Lucie Guillemette
President and Chief Executive Officer
1440 St.Catherine West Street
Suite 600
Montreal, Canada H3G 1R8
Lucie.Guillemette@aircanada.ca
Frequently asked questions about Air Canada Vacations
You can contact Air Canada Vacations in two main ways:
- Online: Use their contact form on their website to reach out for travel support.
- Phone: You can call (800) 296-3408.
Monday to Friday: 6 a.m. to 9 p.m. ET
Saturday and Sunday: 6 a.m. to 5 p.m. ET
To cancel your Air Canada Vacations booking, you have a few options:
- Online Cancellation:
- Go to the “manage your booking” page on the Air Canada Vacations website.
- Log in with your booking reference number and last name.
- Here, you can cancel your vacation package, Flight & Hotel package, or tour package.
- You can also change personal passenger information, add an Aeroplan number, and view or print travel e-documents.
- Cancellation Policies:
- If you bought CareFlex or CareFlexPlus:
- Cancel at least 21 days before your trip for a full refund.
- Cancel between 20 and 3 days before your trip for a future travel credit.
- If your trip is within seventy-two hours, call (800) 296-3408 and select option 1 to cancel.
- If you didn’t get CareFlex or CareFlexPlus:
- You can cancel within two days of your trip, but you won’t get a refund or future travel credit.
- If you bought CareFlex or CareFlexPlus:
- Price drop guarantee (with CareFree):
- If you have CareFree, and the price drops:
- Take a screenshot showing the new price on the Air Canada Vacations website with a timestamp.
- Call the Customer Care team at (800) 296-3408 to ask for a partial refund.
- If you have CareFree, and the price drops:
To get a refund from Air Canada Vacations, here’s what you need to do:
- Online refund request:
- Go to the Air Canada Vacations refund request page.
- Choose the right option:
- If you have an Air Canada Travel Voucher, Aeroplan points conversion, or eCoupon but want it refunded to your original form of payment, select the first option.
- If you don’t have a voucher and want to start a new refund request, select the second option.
- Fill in the necessary details and submit your refund request.
- Refunds will be processed back to your original method of payment within thirty days.
- Contact Air Canada Vacations customer service:
- If you want help from an agent, call (800) 296-3408.
- Provide your booking reference number and last name.
- Ask for a refund and follow any extra instructions the agent gives you.
To file a complaint with Air Canada Vacations customer service, you have several options:
- Online Form: Fill out the contact us form on the Air Canada Vacations website. Include your travel details and explain your complaint. This form covers inquiries about flights, airport services, baggage, and more.
- Phone: Call Air Canada directly at (888) 247-2262. This toll-free line is available 24/7.
How to get professional help with your Air Canada Vacations problem
If you need help with Air Canada Vacations, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
