US Mattress' return policy allows returns or exchanges within 120 days, with a minimum of 30 nights required. Closeout and clearance items are final sale, and a mattress protector is recommended to ensure eligibility.
US Mattress
US Mattress is an online retailer that offers products including mattresses, bed frames, pillows, and bedding from well-known brands.
Telephone
Customer service : (800) 455-1052
What you need to know about US Mattress
US Mattress customer service response times can vary depending on factors such as the volume of inquiries and the time of day.
- US Mattress customer service response times may vary based on the method of contact, the volume of inquiries, and the nature of the issue.
- Our insider guide or its executive contacts can assist you in resolving an issue with US Mattress.
- US Mattress adheres to standard customer service policies. Below are the frequently asked questions about the company.
How to resolve a problem with US Mattress
Try self-service first
Use our proven resolution methods, or US Mattress’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does US Mattress respond?
Phone support
US Mattress’ customer service response times may vary depending on call volume. Representatives are available Monday through Friday from 10 a.m. to 7:30 p.m., Saturday from 10 a.m. to 7 p.m., and Sunday from 11 a.m. to 6 p.m. (all times Eastern).
Call customer service at (800) 455-1052.
Call customer service at (800) 455-1052.
Email support
US Mattress does not list a direct customer service email address on its website. Instead, the company provides an online contact form for customers to reach out for support.
Live chat
US Mattress customer service response times may vary depending on call volume, but you can expect assistance during business hours: Monday through Friday from 10 a.m. to 7:30 p.m., Saturday from 10 a.m. to 7 p.m., and Sunday from 11 a.m. to 6 p.m. (all times Eastern). The company also offers live chat support during these hours for immediate assistance.
Social media
US Mattress customer service response times for social media may vary depending on call volume. The company monitors social media Monday through Friday from 10 a.m. to 7:30 p.m., Saturday from 10 a.m. to 7 p.m., and Sunday from 11 a.m. to 6 p.m. (all times Eastern).
Here's how to reach US Mattress via social media.
Here's how to reach US Mattress via social media.
Help center/FAQ
US Mattress customer service response times for the help center/FAQ may vary depending on call volume, but you can expect assistance during business hours: Monday through Friday from 10 a.m. to 7:30 p.m., Saturday from 10 a.m. to 7 p.m., and Sunday from 11 a.m. to 6 p.m. (all times Eastern).
Verified contacts
US Mattress customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
US Mattress self-service links
Visit the website and log in to your account. Navigate to the "Order History" section to find your recent orders. Click on the order you wish to track, and you should see a tracking number or a link to track the shipment.
US Mattress customer service policies
US Mattress loyalty program
US Mattress offers a loyalty program called the Reward Point Program, which allows customers to earn points on purchases for future discounts.
Frequently asked questions about US Mattress
American Mattress is the parent company of US Mattress, having acquired the company in May 2023.
Call (800) 455-1052.
Yes, US Mattress has an online chat service.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 20, 2025. Updated August 5, 2025.