United Parcel Service (UPS) is a package delivery company headquartered in Sandy Springs, Ga.
How to reach a person at UPS
United Parcel Service (UPS) Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
Customer service resources
What you need to know about UPS
UPS handles most customer service complaints quickly, but we have advocated several cases. Sometimes UPS mishandles parcels, which leads to frustrated customers. We’ve also had cases involving damaged packages. All were resolved quickly. Recently, the company lost a reader’s package.
How to resolve a problem with UPS
Our guide to resolving any customer service problem will help you with your UPS problem. Please contact our advocacy team directly if UPS won’t help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.UPS mailing address
55 Glenlake Parkway NE
Atlanta, GA 30328
https://www.ups.com/us/en/Home.page
UPS social media channels
UPS executive customer service contacts
Primary Contact
Kate Gutmann
Chief Sales and Solutions Officer
55 Glenlake Parkway NE
Atlanta, GA 30328
kgutmann@ups.com
Secondary Contact
George Willis
President, US Operations
55 Glenlake Parkway NE
Atlanta, GA 30328
gwillis@ups.com
Nando Cesarone
President UPS International
55 Glenlake Parkway NE
Atlanta, GA 30328
ncesarone@ups.com
Chief Executive
Carol Tome
Chief Executive Officer
55 Glenlake Parkway NE
Atlanta, GA 30328
cbtome@ups.com
Frequently asked questions about UPS
To speak with a live representative at UPS, you can call their toll-free customer service number: 1-800-742-5877. Hours are 7 days a week, from 6 a.m. to 1 a.m. EST. For the hearing impaired, dial 1-800-833-0056. For international shipping support, call 1-800-782-7892, available 24/7.
First, confirm that your package was indeed delivered to the wrong address by checking the tracking information on the UPS website or app. If confirmed, contact UPS customer service (1-800-742-5877). You can call the toll-free number mentioned above or use their live chat or email support options.
To reach USPS customer service, call 1-800-ASK-USPS (1-800-275-8777). They are available Monday to Friday from 8 a.m. to 8:30 p.m. ET and Saturday from 8 a.m. to 6 p.m. ET.
If you need to change the delivery address for a UPS package, consider using UPS My Choice. It allows you to redirect or reschedule your packages online. Otherwise, call 1-800-ASK-USPS (1-800-275-8777). They are available Monday to Friday from 8 a.m. to 8:30 p.m. ET and Saturday from 8 a.m. to 6 p.m. ET.
You can track your UPS package by entering the tracking number on the UPS website or app. The tracking information provides real-time updates on your package’s location.
If your package is not moving, it could be due to various reasons, such as customs delays, weather conditions, or logistical issues. Contact UPS customer service (1-800-742-5877) for assistance. Alternatively, you can file a claim on its website.
Confirm the misdelivery using tracking information. Contact UPS customer service promptly to report the issue and seek resolution. You can use UPS My Choice to change the address if it has not been delivered yet.
Legally, you should not keep a package delivered to you by mistake. Contact the carrier (UPS or USPS) to arrange for its return.
UPS delivers from 9 a.m. to 7 p.m. each day, Monday through Saturday. However, UPS does not deliver on Sundays. If you’re waiting for a parcel on Sunday, it will be delivered on the next business day, usually Monday.
UPS typically delivers packages for residential addresses between 9 a.m. and 7 p.m. Commercial addresses receive deliveries during business hours or near their closing time. Occasionally, deliveries may extend until 8 p.m. or 9 p.m., especially during busy periods or holidays. Remember to keep an eye on your tracking information for specific delivery estimates.
How to get professional help with your United Parcel Service (UPS) problem
If you need help with United Parcel Service (UPS), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
