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United Parcel Service (UPS)

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United Parcel Service (UPS) is a package delivery company headquartered in Sandy Springs, Ga.

Responsiveness rating

rating
3/5

UPS often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about UPS

UPS handles most customer service complaints quickly, but we have advocated several cases. Sometimes UPS mishandles parcels, which leads to frustrated customers. We've also had cases involving damaged packages. All were resolved quickly.

How to resolve a problem with UPS

Our guide to resolving any customer service problem will help you with your UPS problem. Please contact our advocacy team directly if UPS won't help you.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

55 Glenlake Parkway NE
Atlanta, GA 30328
https://www.ups.com/us/en/Home.page

Phone Contacts

Main: (404) 828-6000
Customer Service: (800) 742-5877

Email Contacts

[email protected]

Customer Service Resources

Email contact page

Social Media Contacts

Facebook

Contact page

Executive Contacts

Primary Contact
Kate Gutmann
Chief Sales and Solutions Officer
55 Glenlake Parkway NE
Atlanta, GA 30328
[email protected]

Secondary Contact
George Willis
President, US Operations
55 Glenlake Parkway NE
Atlanta, GA 30328
[email protected]

Nando Cesarone
President UPS International
55 Glenlake Parkway NE
Atlanta, GA 30328
[email protected]

Chief Executive
Carol Tome
Chief Executive Officer
55 Glenlake Parkway NE
Atlanta, GA 30328
[email protected]

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This contact was published on November 17, 2015 and updated on November 9, 2023.